5+ years managing P&L accountability in complex, time-sensitive operations
Experience in transportation, logistics, or field services management
Proficient in scheduling, staffing, and operational execution
Strong background in client-facing relationships and customer service
Demonstrated success in team development and cross-department coordination
Comprehensive understanding of safety protocols and compliance requirements
Responsibilities
Execute start-ups for newly awarded contracts including team hiring and facility setup
Develop training programs that meet or exceed regulatory standards
Maintain strong customer and stakeholder relationships through proactive service
Manage contract operations ensuring consistency and excellence
Spearhead safety culture to protect employees and community
Utilize IT infrastructure to monitor KPIs across operations
Coach employees for leadership roles, fostering team development
Benefits
Comprehensive benefits package including health insurance
401(k) retirement plan with company match
Paid time off and holiday leave
Opportunities for professional development and certification
Supportive work environment with a focus on safety and team wellbeing
Full Job Description
About the Role
We're seeking an experienced Location Manager to lead transportation operations at Yonker, NY. This role encompasses the complete operational lifecycle-from bid development and startup to daily management and continuous improvement. You'll build high-performing teams, manage P&L accountability, and establish best-in-class transportation operations that exceed customer expectations.
What Makes You Successful in This Role
You're a decisive leader who thrives in dynamic, fast-paced environments where every day brings new challenges. You balance operational urgency with safety discipline, never compromising on what matters most. You're a natural relationship builder who earns trust with customers, employees, and stakeholders through consistent follow-through. You see potential in people and invest in their growth, building teams that take ownership and deliver results. You're equally comfortable reviewing financial reports, walking the yard with drivers, and presenting to school district administrators. You take pride in building something from the ground up and have the resilience and initiative to overcome obstacles without waiting for permission. Responsibilities Operational Leadership & Start-Up
Execute complete site start-ups for newly awarded contracts, team hiring, facility setup, IT implementation
>
Develop training and hiring programs for location that meets or exceeds state, federal, and district guidelines
>
Develop and maintain customer and stakeholder relationships, consistently exceeding expectations through proactive communication and service delivery
>
Manage assigned contract operations, ensuring consistency and excellence
>
Performance Management & Safety
Utilize Zum's IT infrastructure to monitor, analyze, and exceed balanced scorecard KPIs across all operational areas
>
Spearhead a behavioral safety culture that protects employees, students, and the broader community
>
Oversee Safety Department compliance with state, federal, DOT regulations, RFP requirements, and meticulous record keeping
>
Review all incident reports, ensure proper accident/incident reporting procedures, and submit documentation as required
>
Maintain P&L accountability in alignment with company financial guidelines
>
Team Development & Operations
Collaborate with Human Resources, Recruiting, and Safety teams to strategize and execute hiring plans that support operational needs
>
Develop and coach Zum employees to become our next generation of leaders through mentoring and growth opportunities
>
Partner with Maintenance leaders to ensure complete fleet readiness and maintain accurate inventory meeting all regulatory and contractual requirements
>
Oversee daily operations including scheduling, staffing, field trip/charter processes, route awards, and trip execution
>
Work with the payroll department to ensure timely, accurate processing and resolve discrepancies promptly
>
Manage union relationship according to collective bargaining agreement (CBA) guidelines
>
Maintain organized, safe, clean, and efficient operational facilities
>
Partner with Safety Manager to coordinate accident investigations and workers' compensation cases, working with insurance adjusters and claims administrators to ensure accountability and timely resolution
>
Build and maintain strong relationships with school district partners and community to ensure service excellence
>
QUALIFICATIONS Basic Qualifications
Demonstrated experience managing full profit and loss (P&L) accountability with operational oversight and KPI responsibility
>
5+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries
>
Experience with scheduling, staffing, planning, and operational execution
>
5+ years of experience maintaining client-facing relationships and managing customer accounts in an operational environment, with demonstrated ability to deliver customer service to both external clients and internal stakeholders
>
Experience managing salaried leaders and/or coordinating across multiple departments
>
Track record of career progression supported by relevant certifications or continuing education, with demonstrated success in developing direct reports and building high-performing teams
>
Comprehensive understanding of and demonstrated experience with safety practices, protocols, processes, compliance requirements, and regulatory standards
>
Preferred Qualifications
Experience managing in a unionized (CBA) environment
>
Prior leadership in transportation start-up or new district launch, including sourcing facilities, implementing IT systems, building teams, and intaking fleet vehicles
>
Demonstrated experience successfully managing through periods of rapid organizational growth or major management/structural changes
>
Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides)
>
$140,000 - $150,000 a year
About Zum
Z?m is a California-based company that provides safe, reliable, and stress-free transportation solutions for school districts and busy families. The company offers a mobile app that enables parents to schedule rides for their children to and from school, after-school activities, and other destinations. Z?m also provides transportation services for school districts, including special education transportation, field trips, and athletic events. The company's mission is to provide a safe and reliable transportation solution for children and families, while also reducing traffic congestion and improving air quality. Z?m was founded in 2015 and is headquartered in San Francisco, California.
