Alternate Locations: Boston, MA (Massachusetts); New York, NY (New York); US East
Work Arrangement:Hybrid : Employee will work 3 days a week in a Lincoln office
Relocation assistance: is not available for this opportunity.
Requisition #: 76840
The Role at a GlanceWe are excited to bring on a
Local Market Account Manager to join our Group Protection Distribution Team supporting Workplace Solutions in a hybrid environment in NH, NY, MA or ME in a hybrid environment, if near one of our key offices, or remotely if outside of them.
Background Details
As a
Local Market Account Manager, you'll serve as a trusted partner to internal and external stakeholders, building strong relationships and helping deliver an exceptional customer experience. You'll manage increasingly complex assignments and projects, analyze and resolve challenging issues, and advocate for customers to drive meaningful, positive change. If you're a collaborative problem-solver who enjoys building relationships and making an impact, we'd love to hear from you!
What you'll be doing- Build and grow trusted relationships with brokers and clients across your local market.
- Lead retention and account management strategies that drive customer satisfaction, profitability, and long-term growth.
- Serve as a consultative partner, helping clients navigate their benefits needs and maximize the value of Lincoln's solutions.
- Proactively identify and address client concerns, delivering solutions that strengthen relationships and improve outcomes.
- Partner with internal teams to provide seamless service, resolve issues, and support client success.
- Create and execute strategic account plans that deepen engagement and improve retention.
- Identify at-risk business and implement retention strategies to protect and grow your book of business.
- Deliver education, insights, and recommendations that help clients make informed benefits decisions.
What we're looking forMust-have experience (Required):
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 3+ Years of experience in in client service, account management, insurance, employee benefits, or related experience.
- Strong verbal and written communication skills, with the ability to effectively engage and influence a variety of internal and external stakeholders.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Ability to obtain and maintain required licenses upon hire.
Nice-to have Experience (Preferred):
- Demonstrated ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
- Knowledge of employee benefits, group insurance products, or the broader benefits marketplace.
- Ability to identify opportunities to improve the customer experience, strengthen relationships, and support client retention and growth.
Travel RequirementsApplication DeadlineApplications will be accepted through November 2, 2026, and posting may be taken down early due to applicant volume.
What's in it for you:- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
The pay range for this position is $75,000 - $120,000 with
anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
