10 years of experience in application development and/or production support
Strong hands-on experience supporting the LoanIQ platform in production
Proficient in L2/L3 Production Support and Incident Management
Experience managing high-severity production incidents (P1/P2)
Strong troubleshooting skills for batch jobs, feeds, files, and integrations
Technical expertise in .NET, Oracle, SQL Server, J2EE, UNIX, Informatica, MQ, Mule, and OpenShift
Strong understanding of application monitoring and log analysis
Responsibilities
Lead end-to-end LoanIQ production support and ensure platform stability
Manage high-severity incidents and service restoration escalations
Troubleshoot LoanIQ batch processing job failures and integration issues
Investigate application interface failures upstream and downstream
Proactively monitor production health and identify operational risks
Analyze business impact and recommend risk mitigation actions
Support LoanIQ releases, upgrades, and production deployments
Benefits
Participation in on-call support for critical incidents and weekend deployments
Opportunities for continuous improvement and operational resilience
Collaboration with business, infrastructure, and engineering teams
Involvement in disaster recovery exercises and industry testing
Access to advanced monitoring tools like Splunk and Dynatrace
Full Job Description
Role description
Job Summary
We are looking for an experienced LoanIQ Production Support Lead to lead endtoend production support incident management and operational stability for the LoanIQ platform and its integrated ecosystem The ideal candidate should have strong handson LoanIQ support experience excellent troubleshooting capabilities and solid technical exposure across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift
The role requires strong experience in highseverity incident management root cause analysis monitoring release support and continuous service improvement
Key Responsibilities
Lead endtoend LoanIQ production support and maintain overall platform stability
Manage highseverity incidents service restoration escalations and problem followups
Investigate upstream and downstream applicationinterface failures
Proactively monitor production health and identify potential operational risks
Analyze business impact and recommend appropriate risk mitigation and preventive actions
Use Splunk and Dynatrace for monitoring troubleshooting log analysis and performance investigation
Support LoanIQ releases upgrades implementations infrastructure changes and production deployments
Troubleshoot application and platform issues across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift
Perform root cause analysis RCA for recurring and critical production issues
Maintain support runbooks operational procedures knownerror documentation defects and workarounds
Provide timely incident status and escalation communication to business and technology stakeholders
Partner with business CIO infrastructure vendor engineering and platform teams
Participate in oncall support for critical incidents weekend deployments infrastructure changes disaster recovery exercises and industry testing
Drive continuous improvement automation operational resilience and service stability
Required Skills
10 years of experience in application development andor production support
Strong handson experience supporting the LoanIQ platform in production
Strong experience in L2L3 Production Support and Incident Management
Experience handling P1P2 or highseverity production incidents and service restoration
Strong troubleshooting experience involving batch jobs feeds files interfaces and integrations
Technical knowledge of NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift
Strong understanding of application monitoring log analysis and production health monitoring
Experience with root cause analysis problem management and operational risk management
Experience supporting production releases deployments upgrades and environment changes
Strong stakeholder management communication and documentation skills
Ability to participate in an oncall and afterhours production support rotation
Desired Skills
Strong experience with Splunk and Dynatrace
Knowledge of ITSM ITIL processes including Incident Problem and Change Management
Experience supporting complex financial or banking applications
Exposure to disaster recovery and business continuity exercises
Experience working with infrastructure middleware database product and vendor teams
Primary Skills
LoanIQ Production Application Support Incident Problem Management UNIX Oracle SQL Server NET J2EE Informatica MQ Mule OpenShift Splunk Dynatrace RCA BatchJob Support
