Job Summary:

The Director of Music Hall Operations leads all operational aspects of the House of Blues Music Hall, delivering safe, seamless, high-energy live entertainment experiences while achieving financial, service, and team-performance goals. This role owns event-day execution from advance planning through post-event review and serves as the primary operational partner to talent, promoters, venue leadership, casino partners, and internal departments.

WHAT THIS ROLE WILL DO
• Lead the daily and event-driven operations of the Music Hall, including concerts, special events, private functions, and venue activations.
• Direct event execution across front-of-house, guest services, security, box office, production, food and beverage, facilities, and overnight or post-event operations.
• Build and maintain detailed event plans, staffing models, operating timelines, venue setups, and contingency plans in partnership with production, booking, security, and sales teams.
• Ensure an exceptional guest experience from arrival through departure, with a focus on hospitality, efficiency, accessibility, crowd flow, and issue resolution.
• Maintain compliance with all company policies, gaming-resort requirements, alcohol service standards, health and safety regulations, fire-life-safety procedures, and local licensing requirements.
• Partner with Security and Risk teams to execute crowd-management, emergency-response, and incident-reporting protocols.
• Recruit, train, schedule, coach, and hold accountable a high-performing operations team. Create a culture of ownership, hospitality, urgency, and consistent execution.
• Manage departmental labor, operating expenses, supplies, equipment, and event-related costs to meet budget and profitability targets.
• Review event forecasts, attendance, per-capita revenue opportunities, labor deployment, and post-event performance to identify improvements and drive results.
• Collaborate with Food and Beverage leadership to optimize concessions, bars, VIP service, merchandise, and other guest-spend opportunities without compromising service flow.
• Serve as the primary operations contact for artists, tour managers, promoters, vendors, and resort partners on event days, resolving issues quickly and professionally.
• Conduct pre-event briefings and post-event debriefs, documenting operational wins, incidents, guest feedback, and corrective actions.
• Oversee venue readiness, cleanliness, maintenance needs, inventory control, and capital improvement priorities.
• Support the development and execution of venue policies, standard operating procedures, and service standards.
•WHAT THIS PERSON WILL BRING

Required:
• Five or more years of progressive leadership experience in live entertainment, concert venue, nightclub, casino, hospitality, or high-volume event operations.
• Proven experience leading large, cross-functional teams in a fast-paced, guest-facing environment.
• Strong knowledge of event operations, crowd management, security coordination, food and beverage service, labor planning, and P&L management.
• Demonstrated ability to make sound decisions under pressure and manage multiple priorities during live events.
• Exceptional communication, leadership, problem-solving, and relationship-management skills.
• Flexible schedule, including nights, weekends, holidays, and extended event hours.

Preferred:
• Bachelor's degree in Hospitality, Business, Entertainment Management, or a related field preferred; equivalent experience considered.

Physical Demands/Working Environment:

• Ability to lift 75lbs for liquor pulls, beer kegs, etc.
• Environment is often fast paced, loud and stressful
• Lifting and bending
• Able to wear a radio earpiece during the scheduled shift
• Ability to stand for prolonged periods of time

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave , infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.