Bachelor's Degree in Computer Science, Engineering, or a related field or equivalent experience.
8+ years of experience in systems administration for Windows and Linux.
Active TS/SCI with Polygraph clearance is mandatory.
Valid DoD Information Assurance certification required, CompTIA Security+ CE preferred.
Must obtain DoD 8570 Computing Environment training within 6 months of hire.
Responsibilities
Administer Windows and Linux workstations for stability and security.
Provide direct support for Linux desktop users, resolving performance issues.
Diagnose and resolve Windows and Linux system issues, including crashes and connectivity problems.
Analyze user experience issues and collaborate on improvements.
Deliver Tier II support for applications, providing remote assistance as needed.
Identify and implement solutions to technical problems, minimizing operational impact.
Lead incident management, triage, and communication efforts.
Benefits
Health, Dental, Vision coverage.
401(k) matching contributions.
Accrued Paid Time Off (PTO).
Short-Term and Long-Term Disability and Life Insurance.
Referral bonuses for employee referrals.
Reimbursement for professional development opportunities.
Full Job Description
**ACTIVE TS/SCI SECURITY CLEARANCE WITH POLYGRAPH REQUIRED**
What You'll Do:
As an IT Engineer, you'll be a critical player in delivering Tier II support across multiple large enterprise environments that include both Windows and Linux-based desktop and server systems. You will operate within multiple security enclaves in a hybrid Windows & Red Hat Enterprise Linux (RHEL) environment, ensuring consistent system performance and reliability. Your Primary Responsibilities Will Include:
System Administration & Advisory: Administer both Windows and Linux workstations, including EVDI and physical systems, to ensure stability, performance, and security.
Linux Desktop Support: Provide direct support for Linux desktop users, resolving issues related to system performance, configuration, software compatibility, and user environment optimization.
Troubleshooting & Incident Resolution: Diagnose and resolve issues affecting both Windows and Linux systems, including application crashes, connectivity issues, and performance degradation.
User Experience Improvement: Analyze and resolve user issues across platforms, and work with cross-functional teams to implement improvements.
Customer Support: Deliver Tier II support for Linux and Windows applications, offering remote desktop assistance and escalating as needed.
Proactive Solutions: Identify and implement both immediate and long-term fixes to technical problems, ensuring minimal impact on operations.
Collaboration & Communication: Work effectively within small and large teams, and communicate clearly with both technical and non-technical stakeholders.
Incident Management: Lead triage, response, and communication for system incidents, contributing to major projects and continuous improvement efforts.
What We're Looking For:
We're looking for an experienced IT professional with hands-on expertise in both Windows and Linux environments, particularly with a strong emphasis on Linux desktop support and troubleshooting. Minimum Requirements:
Bachelor's Degree in Computer Science, Engineering, or a related field - or equivalent technical training, work, or military experience.
8+ years of experience in systems administration supporting both Windows and Linux operating systems.
Active TS/SCI with Polygraph clearance is required.
A valid DoD Information Assurance (IA) certification (such as CompTIA Security+ CE, SSCP, or CCNA-Security) is necessary; CompTIA Security+ CE is preferred.
Must obtain DoD 8570 Computing Environment (CE) training within 6 months of hire.
Technical Expertise Should Include:
Linux Desktop Administration (Red Hat, CentOS, or Ubuntu) - installation, configuration, and user support.
Windows 10, Server 2012, Server 2016.
Active Directory, DNS, DHCP, DFS, LDAP.
Application troubleshooting (Outlook, Excel, Word, Java, browsers).
Familiarity with ServiceNow, NETS, or similar ticketing systems.
Solid understanding of ITIL v3 or higher.
Bonus Skills (Not Required but a Plus):
Experience with Microsoft System Center Configuration Manager (SCCM).
PowerShell or Bash scripting.
Familiarity with virtualization technologies (VMware, Citrix).
Experience with profile management tools like VMware UEM.
Working knowledge of Microsoft Exchange and AV/telephony support.
Networking fundamentals.
Familiarity with agency-specific requirements and secure environments.
Ready to join a mission-focused team and grow your technical career in both Windows and Linux systems administration? Apply today and become part of a community that values innovation, integrity, and service excellence.
Additional Information
All your information will be kept confidential according to proper guidelines.
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $145k-155k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
