7+ years of hands-on service experience with laboratory or analytical instrumentation, or equivalent biomedical equipment service experience
Demonstrated depth on multiple instrument platforms, including chromatography, mass spectrometry, and spectroscopy
Ability to diagnose faults beyond manufacturer service manuals
Experience as a technical reference for other engineers, regardless of formal title
Preferred experience working as an embedded service provider in client facilities
Knowledge of GxP requirements and calibration traceability
Familiarity with computerized maintenance management systems (CMMS)
Responsibilities
Perform calibration, scheduled and demand maintenance, diagnostics, and repairs on site assets
Manage a full service caseload while leading technical responsibilities
Restore instruments to service and verify performance against specifications
Support instrument installation, relocation, qualification, and decommissioning
Act as the technical escalation point for site engineers on complex diagnostics and repairs
Allocate technical work among site engineers in collaboration with the Site Operations Manager
Ensure accuracy of technical records for all work performed
Benefits
Support for OEM platform training and progression toward CBET certification
Training in laboratory safety, GxP, and data integrity provided
Opportunity for professional development and coaching of technical staff
Engagement in a collaborative and safety-focused work environment
Access to a variety of technical challenges and responsibilities
Full Job Description
Summary: This is a full-time onsite role. The Life Science Engineer, Lead. This senior technical leadership role carries a full service caseload and, alongside it, technical authority for the site. This is a working lead, not a manager. The Lead performs calibration, scheduled maintenance, demand maintenance and repair on the site asset base like any engineer, and is additionally the person the site turns to when a repair is beyond another engineer, when a vendor recommendation needs challenging, or when a technical judgment has to be made and nobody more senior is on site.
What you will do: Service delivery:
Perform calibration, scheduled maintenance (SM), demand maintenance (DM), diagnostics and repair across the assigned site asset base
Carry a full service caseload alongside the lead responsibilities of the role
Restore instruments to service and verify performance against manufacturer specification before release
Support instrument installation, relocation, qualification and decommissioning alongside the Lifecycle and Relocations Coordinator
Cover satellite locations assigned to the site, including remote technical support where an in-person visit is not warranted
Technical authority for the site:
Act as the technical escalation point for site engineers and technicians on difficult diagnostics and repairs
Determine whether a reported issue is an instrument fault, an operator or method issue, a consumable or sample issue, or an environmental condition, before a service call is raised
Review vendor and OEM diagnoses and quoted repairs, and challenge scope that is disproportionate to the fault
Make the return-to-service decision on instruments where site judgment is required
Provide technical input on repair versus replace, end of life and capital replacement candidates
Leading the technical work:
Allocate technical work across site engineers and technicians day to day in agreement with the Site Operations Manager
Coach and develop site technical staff on platform knowledge, diagnostic method and documentation quality
Verify that engineers and technicians are qualified on a platform before they work on it independently
Build platform coverage depth so no single instrument family depends on one person
Identify training needs and feed them to the Technical Training Specialist
Self-perform expansion:
Identify assets where Renovo self-perform service is technically viable and build the case with usage and failure evidence
Support the qualification path for new platforms brought in scope, including training, tooling and documentation requirements
Advise on parts, tooling and test equipment needed to expand self-perform coverage at the site
Track first-time-fix and repeat-fault patterns and act on them
Data and record accountability:
Own accuracy of the technical record for work performed, including fault found, action taken, parts used and labor time
Ensure asset configuration, location and status are correct in the system of record after any work that changes them
Close work orders with complete and accurate data so reporting, invoicing and compliance evidence hold up
Raise record discrepancies found in the field rather than working around them
Vendor technical interface:
Witness and technically review vendor work where the asset criticality or the quote value warrants it
Provide the technical basis on which the coordination team approves or rejects a vendor invoice
Quality, compliance and safety:
Complete all documentation to GxP and client quality system requirements
Support audits, quality reviews and regulatory inspections with technical evidence
Follow laboratory safety requirements including biological, chemical, electrical and cryogenic hazards, and exercise stop-work authority when a task cannot be performed safely
Maintain calibration status and traceability of test equipment used
Escort and vendor hosting, a standing expectation of every site-based role:
Escort and host OEM and third-party personnel in client laboratories and equipment areas, on request and regardless of whose scope the instrument sits in
Confirm third-party personnel are inducted, badged, trained, and compliant with client site access and safety requirements before they enter a laboratory
Remain with third-party personnel while they work where the area, the hazard, or the client requires continuous accompaniment
Confirm the work performed matches what was authorized, and that the area is left clean, safe, and operational
Verify the service report or work record is complete before the third party leaves site, and route it for invoice verification
Escalate immediately where a third party arrives unannounced, without correct documentation, or attempts work outside the authorized scope
Qualifications:
7+ years of hands-on service experience on laboratory or analytical instrumentation, or equivalent biomedical equipment service experience
Demonstrated depth on multiple instrument platforms, which may include chromatography, mass spectrometry, spectroscopy, plate-based detection, centrifugation, cell culture or laboratory automation
Demonstrated ability to diagnose faults beyond the manufacturer service manual
Experience acting as a technical reference point for other engineers, whether or not the role carried a formal title
Experience working inside a client facility as an embedded service provider strongly preferred
Working knowledge of GxP requirements, calibration traceability and data integrity expectations
Experience with a computerized maintenance management system (CMMS)
Experience in a pharmaceutical, biotechnology or research environment strongly preferred.
Education/Special Training:
Associate degree or technical diploma in electronics, instrumentation, engineering technology, biomedical equipment technology or a related field. Equivalent experience or military technical training considered
OEM platform training on relevant instrument families required or supported after hire
Training in laboratory safety, GxP and data integrity provided or required
Progression toward CBET or equivalent certification supported
Required Competencies:
Technical Depth - solves faults that others escalate, and explains how rather than just fixing it
Technical Judgment - decides what is genuinely wrong before spending client money on it
Accountability - owns the instrument outcome, not just the work order
Coaching - develops the engineers around them and does not hoard platform knowledge
Commercial Awareness - recognizes a quoted repair that does not match the fault
Documentation Discipline - writes a record another engineer and an auditor can both use
Safety Leadership - holds the standard and stops work when it is not safe
Integrity - can admit mistakes, is direct and truthful, and acts in the best interest of clients, employees and Renovo
Success Measures:
Scheduled maintenance completion against plan
Demand maintenance response and resolution time
First-time-fix rate and repeat-fault rate
Escalations resolved on site without OEM engagement
Vendor quotes reduced or avoided through technical challenge
Self-perform conversion candidates identified and qualified
Technical record and work order data accuracy
Site engineer qualification completion and platform coverage depth
Uptime and availability of critical instrumentation
Safety performance and audit outcomes
Safety Requirements:
Abide by and follow Renovo safety policies, procedures, and injury and illness prevention expectations
Maintain a safe working environment for self and others when visiting customer sites, laboratories, offices, or operational environments
Follow applicable customer site safety requirements, OSHA guidelines, and laboratory or facility-specific procedures as required
Complete required safety training assignments on time
Physical Requirements:
Regular work in active laboratory environments, including areas with biological, chemical, electrical and cryogenic hazards
Ability to wear required personal protective equipment for extended periods
Ability to kneel, bend, reach and work in confined equipment spaces
Occasional lifting up to 25 kilograms with appropriate assistance or equipment.
Travel approximately 10 to 20 percent, covering assigned satellite locations, OEM training and peer site support.
Classification: FLSA: Exempt
Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.
About Renovo
Renovo is an automotive technology company that develops software platforms for autonomous vehicles. The company's platform, AWare, provides a range of features, including sensor fusion, perception, and decision-making, to enable autonomous driving. Renovo also offers a data management platform, Insight, that allows customers to collect, store, and analyze data from autonomous vehicles. The company was founded in 2010 and is headquartered in Redwood City, California.
