Liability Manager

Crest Insurance Group

• $75K — $95K *
Tempe, AZ 85281In-Person
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5+ years general liability claims adjusting experience (carrier or TPA preferred)
  • Strong knowledge of coverage, investigation, reserving, and litigation management
  • Experience with moderate to complex liability claims
  • Comfortable collaborating with attorneys, brokers, and insurance partners
  • Ability to analyze claims and influence outcomes
  • Advanced knowledge of State and Federal employment law
  • Excellent verbal and written communication skills

Responsibilities

  • Manage general liability claims from first notice through resolution
  • Partner with carriers, TPAs, and brokers to review reserves and settlements
  • Collaborate with defense counsel on litigated claims
  • Lead monthly/quarterly claim reviews to improve outcomes
  • Analyze loss trends and claim data to reduce exposure
  • Oversee workers' compensation claims and Return-to-Work programs
  • Support safety and loss control initiatives
  • Provide reporting and insights to leadership

Benefits

  • Opportunity to work for a top Great Place to Work in Phoenix
  • Role focused on strategic influence rather than high-volume processing
  • Direct collaboration with carriers and leadership
  • Chance to shape risk and claims programs
  • Involvement in proactive safety measures and compliance initiatives
Full Job Description
Overview

Ready to step out of a high-volume caseload and into a more strategic role? We're looking for a Liability Manager with strong general liability adjusting experience to oversee claims, partner directly with carriers, and act as a liaison between the legal and risk management departments.

This is an excellent opportunity for a carrier or TPA adjuster looking to leverage their expertise in a more proactive, relationship-driven environment.

What You'll Do
  • Manage and oversee general liability claims from first notice through resolution
  • Partner with carriers, TPAs, and brokers to review reserves, strategy, and settlements
  • Collaborate with defense counsel on litigated claims
  • Lead monthly/quarterly claim reviews and drive improved outcomes
  • Analyze loss trends and claim data to reduce exposure and cost
  • Oversee workers' compensation claims and Return-to-Work program
  • Support safety, OSHA compliance, and loss control initiatives
  • Provide regular reporting and insights to leadership
  • Maintain Safety Applications Manuals

What We're Looking For
  • 3-5+ years of general liability claims adjusting experience (carrier or TPA preferred)
  • Strong knowledge of coverage, investigation, reserving, and litigation management
  • Experience handling moderate to complex liability claims
  • Comfortable working with attorneys, brokers, and insurance partners
  • Ability to analyze claims and influence outcomes-not just process them
  • Advanced knowledge of State and Federal law pertaining to employment
  • Ability to demonstrate confidentiality
  • Excellent verbal and written communication
  • Knowledge of MS Office Applications

Bonus If You Have:
  • Industry designations (AIC, ARM, CPCU)

Why This Role Stands Out
  • Move from handling claims to influencing strategy
  • Lower volume, higher impact work
  • Direct collaboration with carriers and leadership
  • Opportunity to shape risk and claims programs

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