Salary : $81,972.80 - $132,932.80 Annually
Location : 390 Robert St. N St. Paul, MN
Job Type: Full-Time
Job Number:Division: Regional Administration
Department: Risk Management
Opening Date: 11/13/2026
Closing Date: 11/30/2026 11:59 PM Central
The Regional Administration Division is accepting applications for a Liability Claims Representative II within the Risk Management Department.
Risk Administration is responsible for identifying and evaluating the Council's exposure to loss through risk control and risk financing methods. The department develops, recommends, and implements appropriate risk management strategies and programs to protect the agency from the adverse impact of loss. The department self-administers all auto liability and workers' compensation claims.
How your work would contribute to our organization and the Twin Cities Region:
The Liability Claims Representative II receives and reviews new loss notices in order to secure factual evidence and adhere to established claim procedures. You will evaluate and investigate auto, general liability, no-fault, and property damage claims. The person in this position must be comfortable with analyzing factual evidence, facilitating negotiations, file management, applying strategy, and skilled in business writing in a timely manner.
What you would do in this job
- Receive and review new loss notices in order to secure factual evidence and adhere to established claim procedures.
- Analyze and evaluate factual evidence in order to complete a thorough investigation.
- Negotiate efficiently in order to come to settlement decisions.
- Maintain proper file management in order to ensure all claims are handled consistently in compliance with best practices.
- Maintain business partner relationships in order to establish rapport with both internal and external partners.
- Develop a strategy to implement basic risk management initiative.
- Identify and resolve risk exposures to reduce claim severity and frequency.
What education and experience are required for this job (minimum qualifications)
Any of the following combinations in completed education (related field of study) and experience (in claims management).
- Bachelor's degree with three (3) years of experience.
- Associate degree with five (5) years of experience.
- High school diploma/GED with seven (7) years of experience.
What additional skills and experience would be helpful in this job (desired qualifications):
- Knowledge of claim adjustment, investigation and management.
- Skilled in persuasion in dealing with others inside and outside of the department.
- Ability to read, analyze and interpret professional journals and technical procedures.
- Ability to write reports, letters, and correspondence.
- Ability to effectively present information and respond to questions from groups of customers.
- Ability to promote an equitable, positive and respectful work environment that values culture and diversity among all employees.
What you can expect from us:
- We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage and support staff in contributing to a dynamic work culture that improves the Council's ability to serve the region.
- We encourage and support staff in bringing the full range of experiences and identities that define them to the workplace.
- We encourage our employees to develop their skills through on-site training and tuition reimbursement.
- We provide a competitive salary, excellent benefits and a good work/life balance.
Additional information
Union/Grade: AFSCME / Pay Grade G
FLSA Status: Exempt
Safety Sensitive: NoFull Salary Range: $39.41 - $63.91 hourly / $81,973.00 - $132,933.00 annually
Work Environment: Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites.
Physical Requirements: Regularly required to sit for long periods, stand/walk occasionally, speak, hear normal conversation and telephone ring tones, operate a computer and other office equipment, reach with hands/arms frequently below chest height and occasionally overhead, must occasionally lift/carry/push/pull up to 10 pounds, must have adequate close vision for reading and computer work.
The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.
What steps the recruitment process involves:
1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.
Once you have successfully completed the steps above, then:If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety-sensitive, is a supervisory or management job, is in Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.
IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.
We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:
- Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
- Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
- Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
- Dental insurance, life insurance and vision insurance
The following benefits are provided to all employees as part of working for the Council. You will have access to free: - Well@Work clinic
- bus/rail pass valued at over $1200 per year
- parking at many job locations
- fitness centers at many job locations
- Employee Assistance Program
- extensive health and wellness programs and resources
01
Applicant Instructions: It is important that your application shows all relevant education and experience you possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume." Otherwise, your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step.I have read and understand the above instructions regarding my application and supplemental questions.
02
How did you first hear about this job opening? - CareerForce Center
- Community Event/Organization
- Employee Referral
- Facebook
- Glassdoor
- Indeed
- Job Fair
- LinkedIn
- Metro Transit Bus Advertisement
- X (formerly known as Twitter)
- Website: governmentjobs.com
- Website: metrocouncil.org
- Website: metrotransit.org
- Website: minnesotajobnetwork.com
- Other
03
If you selected 'Other', please describe where you first heard about this job. If you selected 'Employee Referral', please enter the employee's first and last name, ID number (if known), and job title. Type 'N/A' if not applicable.
04
Please select the option below that best describes your education and experience level. - A bachelor's degree in a related field of study AND three (3) years of experience in claims management.
- An associate degree in a related field of study AND five (5) years of experience in claims management.
- A high school diploma/GED AND seven (7) years of experience in claims management.
- Some education and experience in claims management.
- None of the above.
05
Please select the areas below with which you have work experience (select all that apply). - Claim adjustment, investigation and management experience.
- Experience with persuasion in dealing with others inside and outside the department.
- Experience reading, analyzing and interpreting professional journals and technical procedures.
- Experience writing reports, letters, and correspondence.
- Experience effectively presenting information and responding to questions from groups of customers.
- Experience promoting an equitable, positive and respectful work environment that values culture and diversity among all employees.
- None of the above.
06
Describe one specific example of how you integrated racial equity into your work processes. If you do not have this experience, type 'none' or 'N/A'.
07
The Metropolitan Council recognizes that Artificial Intelligence (AI) and generative tools are increasingly used in application processes. While the Council permits the use of AI to assist in the preparation of application materials, all applicants must certify the following statement: - I affirm that all information provided in my application including any uploaded documentation is true and accurate. I further affirm that I have personally reviewed, verified, and approved all content, including any content generated with the assistance of AI. I will provide all interview responses directly and in real-time without unauthorized assistance. I will not use AI avatars, external assistance in answering including computer-generated suggestions, or any recording and transcription tools during the interview process unless I have received prior approval from Human Resources for a disability-related reasonable accommodation.
Required Question 
