Moody's Investors Service

Let's begin! Asst Dir-Customer Success Mgmt (Insurance) (14856)

Moody's Investors Service$98K — $143K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5+ years in customer success, account management, or sales, specifically in a SaaS or data-driven environment
  • Excellent verbal and written communication abilities, capable of engaging both technical and non-technical audiences
  • Demonstrated success in client onboarding and achieving high levels of client satisfaction
  • Strong organizational and project management skills with the capacity to handle high-pressure situations
  • Experience in encouraging technology adoption and client engagement strategies
  • Solid business sense for developing and nurturing client relationships
  • Basic knowledge of AI concepts and a passion for leveraging AI tools responsibly in business processes

Responsibilities

  • Facilitate client value realization by offering tailored solutions within the Insurance Customer Engagement team
  • Provide top-notch service on complex client projects to optimize value delivery
  • Utilize extensive product knowledge to create solutions that meet clients' specific goals
  • Serve as a trusted advisor guiding clients towards their business objectives
  • Analyze data to unveil opportunities that enhance client success
  • Collaborate with sales to safeguard client revenues and identify growth avenues
  • Represent Moody's at industry events and client gatherings

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Generous parental leave and paid time off
  • 401(k) plan with company contributions
  • Life, disability, and accident insurance coverage
  • Discounted employee stock purchase plan
  • Tuition reimbursement opportunities
Full Job Description
Skills and Competencies
  • 3-5+ years customer success, account management, sales, or equivalent experience, preferably with a SaaS or data-driven product company
  • Strong verbal and written communication skills including the ability to present to executive-level audiences as well as users across both business and technical disciplines
  • Proven track record of onboarding, supporting, and driving high client satisfaction, advocacy, and long-term loyalty
  • Strong presentation, project management, and organizational skills with the ability to perform effectively under pressure
  • Proven success driving technology adoption, usage, and client engagement
  • Strong business acumen and ability to build strong client relationships
  • Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education
  • Bachelor's degree required

Responsibilities

Drives client value realization and expands strategic relationships within the Insurance Customer Engagement team by delivering tailored solutions and ensuring clients achieve maximum value from Moody's offerings.
  • Deliver exceptional service around complex client projects and strategic engagements to maximize client value
  • Use in-depth product knowledge to design solutions tailored to each client's unique business needs and objectives
  • Act as a trusted advisor to clients, helping them achieve their short- and long-term business goals
  • Leverage quantitative and qualitative data to identify opportunities and drive successful client outcomes
  • Identify and influence measures to protect client revenues within the segment in close partnership with the sales team
  • Identify expansion opportunities by developing a deep understanding of client business operations and applying Moody's solutions to deliver measurable value
  • Represent Moody's at external events, client engagements, and industry conferences
  • 25% travel required

About the Team

The Customer Success Management team supports strategic customer engagement and ensures organizations gain maximum value from Moody's Insurance solutions. The team plays a critical role in strengthening long-term partnerships, guiding clients through product adoption, and helping them drive informed decision-making. By joining this team, you will contribute to impactful work supporting insurers and other risk-focused organizations, while leveraging advanced technologies and responsible AI-driven tools to enhance client success.

For US-based roles only: the anticipated hiring base salary range for this position is $98,800.00 - $143,350.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

About Moody's Investors Service

Moody's Investors Service is a bond credit rating business that provides research, credit rating, and financial risk analysis services. The company’s ratings and analysis track debt that covers various countries, corporate issuers, public finance issuers, and structured finance obligations. Additionally, the company also offers predictive ratings, research and investor briefings, pricing and valuation tools, and credit opinions. The company’s primary goal is to help investors analyze the credit risks associated with fixed-income securities. Moody’s Investor Service rates debt securities in several market segments related to public and commercial securities in the bond market. These include government, municipal and corporate bonds; managed investments such as money market funds, fixed-income funds, and hedge funds; financial institutions that include banks and non-bank finance companies; and asset classes in structured finance. Considered one of the Big Three credit rating agencies, Moody’s Investor Service employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Moody’s Investor Service was founded by John Moody in 1999 and is headquartered in New York City, United States.

Moody's Investors Service Careers

Join the esteemed team at Moody's Investors Service, a leading global provider of credit ratings, research, and risk analysis. This is a prime opportunity to be part of a company that values professional growth, leadership, and innovation in the financial industry.

Work You’ll Do

At Moody's Investors Service, the focus is on empowering the financial community to make better decisions through high-quality, independent, and rigorous analytics. The team at Moody's Investors Service is dedicated to maintaining and enhancing the transparency, integrity, and efficiency of global markets.

Explore Job Opportunities and Internships

Moody's Investors Service offers a variety of career paths, including full-time positions and internships that provide valuable industry experience. The company is committed to fostering a culture of excellence where skilled, passionate, and solution-driven team players thrive.

Innovative Work Environment

Engage in work that matters with a team that combines deep industry expertise with innovation to deliver insights that matter to global markets. Moody's Investors Service is at the forefront of integrating cutting-edge technology and data analysis in the financial sector.

Professional Growth and Development

Moody's Investors Service believes in future-proofing careers by offering unmatched opportunities for professional development and advancement. Whether through leadership programs, diversity training, or networking events, employees are equipped to excel in their careers and contribute to the company's success.

Benefits and Culture

The culture at Moody's Investors Service is built on a foundation of respect, integrity, and inclusion. Employees enjoy comprehensive benefits designed to support their health, well-being, and financial security. The company's commitment to diversity and inclusive growth makes it a leader not just in financial services, but also as an employer of choice.

Join the Team

Discover the range of positions available, from analyst roles to leadership opportunities. Moody's Investors Service is actively hiring and looking for individuals who bring creativity, teamwork, and a strong work ethic to the table.

Prepare for Your Interview

To join Moody's Investors Service, start by tailoring your resume to highlight relevant skills and experiences. Prepare for your interview by researching the company's impact on the financial industry and come ready to discuss how your background aligns with the company's goals and values.

Stay Connected

Keep up to date with the latest from Moody's Investors Service by following their career blog. Gain insights from insiders, and stay informed about new job openings and industry news.

Career Advancement at Moody's Investors Service

With a steadfast commitment to nurturing talent and a clear path for career advancement, Moody's Investors Service remains a top choice for professionals aiming to excel in the financial sector. Explore how you can contribute to and benefit from the company's legacy of success.

Search Moody's Investors Service Jobs

Find the position that matches your skills and interests. Moody's Investors Service is looking for dedicated, curious, and innovative professionals to join their team. Explore the exciting and rewarding opportunities that await at Moody's Investors Service.
Learn more about Moody's Investors Service
Industry
Founded
1900

Similar Jobs

More Jobs at Moody's Investors Service

More Finance & Insurance Jobs

Find similar Let's begin! Asst Dir-Customer Success Mgmt (Insurance) (14856) jobs: