As a Legal Solutions Engineer you will be joining the team that is responsible for assisting Account Executives (AE) in presenting complex SaaS products to law firms and corporations by understanding the prospects' needs and presenting a compelling storytelling demonstration of Filevine. You are the technical expert who can both explain difficult concepts with simplicity to non-technical people as well as articulate the details to a more technical audience. With constantly evolving products you must have the curiosity and ability to quickly gain a deep understanding of the latest offerings, how they work, and the value they add. Overall, we are seeking an extremely driven and confident individual that can bring about great results within our organization.
Responsibilities:- Assist AEs in positioning Filevine to clients seeking case management, AI, and contract management solutions particularly in the legal and corporate verticals.
- Prepare and deliver dynamic storytelling demonstrations of products.
- Take a consultative approach in working with prospective clients or current clients
- Interact with prospects and customers alongside sales reps to assess needs and to determine requirements.
- Continually improve your understanding of the intricacies of the Filevine offerings.
- Help in researching and developing solutions within the Filevine suite to solve customer needs.
Qualifications:- A curious mind that wants to know how it works and why it works; the type of person who can't help but push a button to find out what happens when you do.
- Strong interpersonal skills are required for both building a relationship with clients and effectively communicating with others on the sales team.
- Problem-solving skills so you can listen to the customers' desires and concerns, and then recommend solutions on the fly.
- Adaptable to sudden changes whether they be in a customer conversation or overall in business strategy.
- A confident and persuasive storyteller that speaks dynamically using pacing, emphasis, tone, etc. to capture and hold an audience's attention.
- Legal software admin experience is a plus but not necessary.
- In office position
In addition to the qualifications listed above, we expect that our team members have the following:- Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments.
- Must be able to work in office 5 days a week in our Sugarhouse, UT location
- Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues.
- Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.
Work Location Expectation:This position is based out of our
San Francisco, Chicago, Salt Lake City or New York offices. Candidates residing in or near these metro areas are expected to work on a hybrid (2-3 days in-office/week) or fully onsite basis.
Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
