About the roleWe are looking for a highly motivated, innately curious Legal Operations Specialist to help our litigation team run efficiently and scale thoughtfully. This role combines hands-on litigation support-including matter tracking, litigation holds, discovery preservation and collection, and subpoena processing-with the opportunity to design and continually improve the systems and processes behind that work.
You will own the operational details that keep matters moving while building playbooks, easy-to-use knowledge management systems, and repeatable workflows that make the team more effective. You will also explore and implement practical ways to use Rippling AI, other AI tools, and third-party platforms to streamline litigation workstreams.
The ideal candidate finds joy in turning complex, recurring tasks into simple, scalable solutions. You are meticulous about details and deadlines, proactive about solving problems, and excited to experiment with AI-driven automations while exercising sound judgment about confidentiality, accuracy, and appropriate attorney oversight.
This role reports directly to the Sr. Director/AGC-Head of Litigation and works closely with the legal and compliance team, outside counsel, and cross-functional stakeholders
What you will do- Support litigation matters from intake through resolution. Maintain an accurate, up-to-date matter tracker that captures key developments, deadlines, owners, and next steps, giving the team clear visibility into its litigation portfolio.
- Coordinate litigation holds and discovery preservation. Under attorney direction, manage hold issuance, acknowledgments, reminders, updates, and releases.
- Manage discovery collection logistics. Coordinate with internal stakeholders, outside counsel, and e-discovery providers to identify relevant data sources and organize and document collections and review.
- Own the subpoena process. Manage intake, tracking, and processing of subpoenas, with attorney support, including responses, collections, and productions.
- Help the litigation team build and iterate on litigation operations playbooks. Translate recurring work into clear procedures, templates, checklists, and escalation paths, and refine them as the team's needs evolve.
- Design and build AI-powered workflows and file storage to reduce manual work across intake, tracking, reminders, reporting and knowledge retrieval.
- Measure and improve how the team works. Track matter volumes, turnaround times, and workflow bottlenecks, and use those insights to improve efficiency and reliability.
What you will need- 3-5+ years of experience in legal operations, litigation support, or a legal assistant or paralegal role, ideally supporting litigation or investigations. A combination of in-house technology company and law firm experience is a plus.
- Hands-on experience supporting litigation workflows, including matter tracking, litigation holds, discovery preservation and collection, and subpoena processing.
- Familiarity with e-discovery tools, matter tracking platforms, and document or knowledge management systems, along with the ability to learn new tools quickly.
- A builder's mindset: you enjoy creating scalable solutions, simplifying complex processes, and turning one-off tasks into repeatable workflows.
- Genuine curiosity about AI and excitement about exploring AI-driven automations for litigation workstreams. Experience improving workflows with AI, automation, or no-code tools is a plus; coding experience is not required.
- Strong organizational skills and meticulous attention to detail, with the ability to manage competing priorities and time-sensitive deadlines.
- Sound judgment and discretion when handling sensitive information, including knowing when to escalate questions or seek attorney review.
- Clear written and verbal communication skills and the ability to collaborate effectively with attorneys, technical partners, vendors, and other stakeholders.
- A resourceful, self-starting approach and a willingness to test ideas, learn from feedback, and continually improve how work gets done.
- A bachelor's degree or equivalent experience.
- We welcome candidates who are earlier in their in-house careers and bring strong litigation support fundamentals, a passion for building better systems, and an eagerness to grow in a fast-paced technology environment.
Additional InformationThis role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
78,900 - 131,500 USD per year (US San Francisco Bay Area)
