Full Job Description
Work at a Glance: Help bring learning to life.
Position Summary:
This position will provide specialized instructional design, content development, accessibility, and learning technology support across multiple learning initiatives. The candidate will work in partnership with the Learning Design team to support the review, revision and development of high-quality, accessible and engaging learning experiences across modalities. Additional duties may be assigned as needed.
Essential Duties/Responsibilities:
The Learning Experience Designer will support curriculum and digital learning initiatives through the following core activities:
1. Course Development and Maintenance
• Develop and maintain online learning content using a range of course authoring tools, including Articulate Rise and Storyline.
• Implement instructional design best practices to support adult learners
• Assist in the revision of existing course content based on curriculum updates and learner feedback
• Support the design and development of courses for both VILT and ILT, including asynchronous mini-course development.
• Assist in adapting courses for delivery across in-person, virtual instructor-led and self-guided modalities
2. Accessibility and Quality Assurance
• Conduct accessibility reviews and remediation of course materials
• Ensure compliance with ADA, WCAG and organizational accessibility standards
• Perform quality assurance reviews of learning materials and digital courses
• Identify and resolve content, functionality and user experience issues
3. Learning Management System Support
• Assist in the review, update and maintenance of course content within Thinkific
• Support course setup, testing and learner experience improvements
• Assist with troubleshooting and content updates related to LMS delivery
• Conduct course audits to ensure accuracy and consistency
4. Multilingual Content and Translation Support
• Assist with the translation and localization of learning materials using provided tools
• Organize translated content within learning platforms and authoring tools
5. Content Review and Continuous Improvement
• Support content standardization efforts across the course catalog
• Assist with special projects and strategic learning initiatives as needed
6. Learning Innovation and New Modalities
• Support the development and production of mini-courses and other emerging learning formats
• Create interactive learning assets that support application, reflection, collaboration and problem-solving
• Assist with multimedia production and learner engagement enhancements
• Contribute to continuous improvement and innovation initiatives across the learning portfolio
Fiscal Responsibilities: N/A
Required Minimum Qualifications:
(a) Education: Bachelor's Degree in Education, Instructional Technology or related areas, and/or relevant work experience
(b) Experience: 5 years of experience in education, training, learning design or related areas
(c) Licenses, Certifications: N/A
(d) Competencies, Knowledge, Skills & Abilities:
The ideal candidate will demonstrate:
• Strong instructional design and adult learning expertise
• Experience in applying end-to-end instructional design methodologies
• Strong understanding of learner-centered design principles and their application to creating effective user experiences
• Excellent attention to detail and quality standards
• Ability to support multiple projects and competing priorities
• Strong collaboration and communication skills
• Experience working independently in a remote environment
• Comfort learning and adapting to new technologies and processes
(e) NeighborWorks America Staff are expected to demonstrate excellence in the following:
• Sensitivity to racial, gender, sexual orientation and cultural differences
• Effective, respectful, and timely communications with internal and external stakeholders
• Listening effectively, seeks and accepts feedback
• Analytic, thoughtful and strategic thinking
• Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization
(f) Technology: Microsoft Productivity Suite, Generative AI, Articulate Rise and Storyline, LMS (Thinkific experience preferred but not required)
Preferred Qualifications:
• Experience developing courses using Articulate Rise and Storyline or other course development tools
• Video editing experience using Camtasia and/or other multimedia development tools
• Knowledge of accessibility standards (ADA/WCAG) and remediation practices
• Experience working within learning management systems, preferably Thinkific
• Familiarity with multilingual learning content development and translation workflows
• Experience supporting professional, workforce, or continuing education programs
• Experience developing content for both self-guided and instructor-led learning environments
• Experience designing project-based, experiential or problem-centered learning experiences
• Experience developing workforce, professional development or adult learning programs
• Familiarity with blended learning, virtual instructor-led training (VILT) and multi-modality course design
• Experience creating learning experiences that emphasize application, collaboration and authentic assessment
Working Conditions:
(a) Travel: Travel required.
(b) Remote work environment.
Salary Range: $68,000-$95,000
The salary offered for the role will be based on a variety of factors, including geographic location, internal equity, and the candidate's qualifications/professional experience.
Special Provisions: N/A
Requisition Close Date: November 3, 2026, 5 p.m. ET
The use of artificial intelligence (AI) tools is strictly prohibited as candidates seeking employment with NeighborWorks America engage in our interview process. Prohibited uses of AI include but are not limited to, drafting and submitting misleading resumes, using or referencing AI-produced answers during any portion of our interview process, or using an AI notetaking tool. Candidates are welcome to take notes, but using AI is not permitted. Prohibited use of AI during the interview process will result in immediate disqualification. In compliance with the American with Disabilities Act, NeighborWorks America will consider reasonable accommodations requested by candidates seeking employment with our organization.
