Bachelor's degree in education, Training and Development, Human Resources, Business Administration, or related field.
Proven experience in designing, developing, and delivering training programs in a corporate environment.
Experience in the payment and merchant processing industry.
Master's degree in a related field (preferred).
Certification in training and development (e.g., CPLP, CTP) is a plus.
ETA Certified Payments Professional is preferred.
Responsibilities
Develop and execute a company-wide learning and leadership development strategy.
Lead the design and implementation of training programs and succession planning processes.
Partner with leadership to identify workforce capability needs and organizational priorities.
Direct training needs assessments and employee development initiatives.
Oversee the development and delivery of various training formats, including e-learning and instructor-led programs.
Establish learning standards and best practices for consistency across departments.
Monitor key performance indicators and learning effectiveness metrics.
Benefits
Competitive salary, bonuses, and incentives.
Comprehensive employer-sponsored health, vision, and dental insurance.
Paid time off, sick leave, and holidays.
401K plan with up to a 4% matching contribution.
Commitment to career development and advancement opportunities.
Employee recognition programs and company-sponsored events.
Vibrant office culture with team-building activities and celebrations.
Full Job Description
About the Position: The Learning & Development Director is responsible for establishing and executing the Company's enterprise-wide learning, leadership development, organizational effectiveness, and talent development strategy. This position partners with Executive Leadership and business leaders to develop learning initiatives that support organizational growth, employee performance, leadership readiness, regulatory compliance, and succession planning. The Learning & Development Director exercises independent judgement and substantial decision making while overseeing all aspects of employee development and training programs across the organization, ensuring learning initiatives align with business objectives, support long-term workforce planning, and foster a high-performance culture.
Develops and executes the company-wide learning, leadership development and organizational effectiveness strategy aligned with business objectives.
Leads the design, implementation, and continuous improvement of training programs, leadership development initiatives, career pathing frameworks, and succession planning processes.
Partners with Executive Leadership, Human Resources, and business leaders to identify workforce capability needs, leadership competencies, and organizational development priorities.
Directs company-wide training needs assessments, skills gap analyses, and employee development initiatives to support business growth and performance.
Oversees the development and delivery of instructor-led, virtual, blended, and e-learning programs, learning resources, and knowledge management tools.
Establishes learning standards, governance, methodologies, and best practices to ensure consistency and effectiveness across all departments.
Oversees the administration, optimization, and reporting of the Learning Management System (LMS) and other learning technologies.
Defines and monitors key performance indicators (KPIs), learning effectiveness metrics, and workforce development outcomes to measure business impact and program success.
Acts as the organization's learning and development subject matter expert and maintains current knowledge of payments industry trends, emerging learning technologies, and regulatory requirements.
Provides strategic oversight of enterprise training deployment, resource planning, and learning program execution.
Develops and implements training initiatives supporting operational excellence, product knowledge, customer experience, risk management, and regulatory compliance.
Partners with Compliance, Risk, Legal, Information Technology and business leaders to ensure employees complete required training and remain current on regulatory and company requirements.
Oversees development and delivery of training related to company systems, operational procedures, merchant services platforms, payment processing solutions, proprietary technologies, and partner facing programs.
Leads organizational change management and workforce readiness initiatives associated with business transformation and strategic growth initiatives.
Develops, administers, and maintains responsibility for the training budget, vendor selection, learning technology investments, and contractual training partnerships.
Provides executive level reporting, workforce development insights, and recommendations regarding organizational capabilities, leadership readiness, and talent development priorities.
Oversees enterprise compliance training programs, including California mandated harassment prevention training, workplace violence prevention training, workplace safety training, information security awareness, privacy, ethics, and other regulatory training requirements applicable to the company's operations.
Other duties as assigned.
Qualifications: Required:
Bachelor's degree in education, Training and Development, Human Resources, Business Administration, or related field or equivalent Learning and Development training and experience.
Proven experience in designing, developing, and delivering training programs in a corporate environment.
Experience working in the payment and merchant processing industry
Preferred:
Master's degree in related field.
Certification in training and development (e.g., Certified Professional in Learning and Performance, Certified Training Professional.
ETA Certified Payments Professional
What We Offer:
Competitive Salary, Bonuses and Incentives.
Comprehensive employer sponsored health, vision, and dental insurance programs.
Paid time off, Paid Sick and Paid Holidays.
401K plan with up to a 4% matching contribution.
Commitment to Career Development and Advancement.
Employee Recognition Programs & Company Sponsored Events
Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Pay Range: $80k - $110k This position will consider candidates to report on site in the Los Angeles area.
