Who You Will Work With: The Leader, Operational Resilience & Critical Services Oversight is a senior second-line risk leadership role reporting to the Head, Enterprise Risk Management. This role leads Interac's Operational Resilience pillar within Enterprise Risk Management (ERM), providing independent oversight and challenge across business continuity management, incident and crisis management, resilience testing, scenario planning, and issue management.
As a designated Prominent Payment System under the Bank of Canada, Interac operates within a highly regulated environment. This role plays a critical part in supporting Interac's ability to continue delivering critical payment services through disruption, recover within defined impact tolerances, and meet evolving regulatory expectations.
You will partner closely with business leaders, technology, operations, product, legal, compliance, and regulatory stakeholders while leading a team accountable for second-line resilience oversight across the enterprise.
What You Will Do: Operational Resilience Strategy & Framework Leadership - Own and maintain Interac's second-line Operational Resilience Framework, including minimum expectations for critical services, impact tolerances, continuity readiness, incident escalation, resilience testing, and evidence quality.
- Align the framework to Interac's ERM framework, risk appetite, Bank of Canada PPS expectations, PFMI Principle 17, and RPAA/RPAR obligations.
- Provide independent challenge where framework implementation, ownership, evidence, or remediation is insufficient.
- Report material resilience gaps, trends, and residual risks through ERM governance and Board committee reporting.
Business Continuity Management Oversight - Oversee BCM for critical payment services and enterprise functions, including business impact analysis, continuity plans, recovery objectives, and plan testing.
- Challenge whether continuity plans support timely recovery of operations and fulfilment of obligations during wide-scale or major disruption.
- Assess whether BCM evidence supports defined impact tolerances, service priorities, dependencies, accountable owners, and remediation plans.
- Track BCM gaps, overdue actions, and accepted risks through ERM issue management and governance reporting.
Incident & Crisis Management Oversight - Oversee the enterprise incident and crisis management model from a second-line risk perspective, including severity assessment, escalation, governance, decision rights, and lessons learned.
- Challenge whether incidents are assessed, escalated, managed, reviewed, and remediated in line with PPS expectations and PFMI Principle 17.
- Monitor incident themes, recurring control weaknesses, crisis readiness gaps, and overdue remediation actions.
- Prepare escalation and governance reporting where incidents or crisis readiness gaps may affect critical service continuity, regulatory expectations, or risk appetite.
Scenario Planning & Resilience Testing - Oversee scenario planning, tabletop exercises, and resilience testing for critical services and material enterprise dependencies.
- Ensure scenarios are plausible, risk-based, proportionate, and designed to test recovery, decision-making, communications, escalation, and governance.
- Confirm that test outcomes are documented, reviewed, assigned owners, and tracked through remediation to closure.
- Use testing results to inform RPAA/RPAR-aligned risk management, incident response, and independent review evidence.
Governance, Issue Management & Independent Challenge - Provide independent challenge over resilience assessments, issue ratings, remediation plans, evidence quality, and risk acceptance recommendations.
- Maintain enterprise visibility of open Operational Resilience issues, including CARs, OEs, audit findings, management actions, and material dependencies.
- Escalate material gaps where residual risk is outside appetite, evidence is insufficient, or remediation is not progressing.
- Prepare decision-useful reporting for ERM governance, management committees, Board committees, and regulatory oversight.
People Leadership - Lead four direct reports across BCM, incident and crisis management, scenario planning, and resilience testing.
- Set objectives, cadence, role clarity, quality expectations, and escalation standards for second-line Operational Resilience oversight.
- Build team capability in independent challenge, evidence review, issue management, governance reporting, and regulatory traceability.
- Model plain, evidence-based risk judgement aligned to ERM expectations and regulatory obligations.
What You Bring: - 15+ years of progressive experience in Operational Resilience, Business Continuity Management, Enterprise Risk Management, Crisis Management, or related disciplines.
- Significant experience within financial services, payments, critical infrastructure, or other highly regulated industries.
- Demonstrated expertise providing independent second-line oversight and credible challenge to senior leaders.
- Proven experience developing and governing enterprise operational resilience frameworks, standards, and playbooks.
- Experience engaging with executive leadership, governance committees, regulators, and internal/external audit partners.
- Strong leadership capability with a track record of building and developing high-performing teams.
- Exceptional communication skills - able to translate complex resilience concepts into decision-useful executive insights.
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Deep Knowledge Of: - Operational Resilience & Critical Service Mapping
- Business Continuity Management & Impact Tolerances
- Incident & Crisis Management
- Resilience Testing & Scenario Planning
- Enterprise Risk Management principles, risk appetite, and issue management
- Regulatory oversight and governance frameworks, including Bank of Canada PPS expectations, PFMI Principle 17, RPAA/RPAR, and ISO 22301
EDUCATION & CERTIFICATIONS - Bachelor's degree in Risk Management, Business Administration, Public Administration, Finance, Operational Resilience, Business Continuity Management, or a related discipline.
- Professional certifications such as CBCP, CBCI, MBCI, ISO 22301, CRM, CPA, or PMP are considered strong assets.
What We're Offering: The hiring range for this position is $145,000 - $165,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:
- Generous vacation and wellness days to help you recharge
- Comprehensive employer-paid benefits coverage for peace of mind
- Market-leading employer-funded RRSP program to invest in your future
- Flexible hybrid work model for better work-life balance
- Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
- Pregnancy and parental leave top-up to support growing families
- Charitable donation matching with United Way to amplify your impact
Additional Pre-Employment Requirements:To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.
