Job Summary The Lead Voice Installer will be responsible for identifying and analyzing large scale voice projects with 100-200 endpoint telephones, utilizing both Premise Base PBX's installations and VoIP Installations. This position will coordinate assigned projects for completion from beginning to end and effectively communicate results to end user; coach and mentor junior team members in voice/network projects and provide direction and support. This role reports to the Director of Voice Operations.
Essential Job Functions and Responsibilities:- Manage end-to-end voice and collaboration infrastructure delivery lifecycle including the collection and translation of business requirements to enable technical execution of network programs and projects
- Responsible for all close out documentation and interface with Allbridge support team for a successful handoff to support
- Develop and execute test plans to evaluate new VoIP network elements, new capabilities and or new VoIP related service offerings
- Work with vendors providing VoIP network components to the company. This includes staying abreast of new VoIP components or new features on existing VoIP network that could benefit existing or future customers
- Interact with various inter and intra departmental peer groups to cooperatively achieve best results in all assigned tasks
- Execute assigned tasks within assigned timeframes and budgets
- Consistently integrates Allbridge's core values into their everyday habits by treating all customers, internal and external, professionally, honestly and respectfully
- Accepts ownership and responsibility of position responsibilities and strives to deliver results for customers that establish high standards, credibility and quality performance
Required Qualifications:- Minimum of 7+ years experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.
- Voice Industry or Vendor Platform Certifications.
- Must have extensive knowledge of large Analog Frames and understand the internetworking of the Frame.
- Must have extensive knowledge of MDF/IDF wiring and the role they play in the deployment of large scale voice projects
- Must have a complete understanding of the cross connect fields in the MDF/IDF environments.
- Must have full knowledge of troubleshooting large scale voice and VOIP projects.
- Must have extensive knowledge of the Hosted Voice environment and the ability to install hosted voice in analog environment along with an all IP deployment.
- Must be able to lead an onsite team to deploy large scale voice projects for both Premise Based PBS's and all VOIP types of deployments.
- Must be able to interface with our customers as the lead liaison onsite for Voice deployments
- Experience in methods and best practices in detailed engineering in voice and network development
- Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks)
- Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
- Experience designing and/or supporting QoS, MPLS, VLANs, Multicast solutions.
- Valid driver's license in the state of residence with clear record
- Travel required up to 75%
- Hospitality experience is a plus.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Essential functions are those functions that the employee who holds the position or the candidate that desires the position must be able to perform unaided or with the assistance of a reasonable accommodation. When possible, reasonable accommodations may be made for persons who are disabled under the law. Reasonable accommodations are those accommodations which, as defined under applicable law, enable disabled individuals to perform the essential functions of their job title and to meet the employer's expectations for the job title.
While performing the duties of this job, the employee is regularly required to stand and walk; use hands/fingers to handle or feel and reach with hands and arms. The employee is frequently required to climb, balance; stoop, kneel, crouch, crawl, talk and hear. The employee is occasionally required to sit. This job requires the ability to work from a ladder up to 12' and extension ladders to 26'.
The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Workplace Benefits We OfferIn addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:
- Medical and Prescription options, Dental, Orthodontics and Vision Plans
- Rich HSA company-funded options and Flexible Spending accounts
- 100% Company paid premiums for Short Term Disability
- Life and Accidental Death and Dismemberment insurance Plan options
- Supplemental Insurance Plan options
- 401(k) Profit-Sharing Retirement plan
- Flexible Paid Time Off after 60 days of employment
- Paid Holidays, per Employee Handbook
- Great workplace culture that embodies our values
