Tria Federal is seeking a Lead UI/UX Designerto lead human-centered design efforts supporting a large-scale federal initiative.
This role will drive end-to-end design across complex, high-visibility products used by hundreds of thousands end users nationwide. You will work across multidisciplinary agile teams to design usable, accessible, equitable, and scalable experiences aligned with real-world workflows in highly regulated environments.
As part of a mission-focused delivery organization and as a member of Tria's Human Experience Practice, you will help shape digital experiences that reduce administrative burden, increase transparency, and improve national-scale service delivery.
This is an opportunity to design meaningful public-sector systems where your work directly influences policy implementation, operational efficiency, and digital transformation affecting millions of Americans.
Must be a U.S. Citizen due to federal security clearance requirements.
Responsibilities:- Program Delivery
- Lead end-to-end UX design efforts across the product lifecycle, from discovery and concept development through implementation and continuous optimization.
- Translate complex policy, regulatory, and business requirements into intuitive workflows, interaction models, and scalable experience patterns.
- Create and iterate on user flows, task models, information architecture, wireframes, high-fidelity mockups, interactive prototypes, journey maps, and service blueprints.
- Partner closely with UX Researchers to incorporate qualitative and quantitative insights into design decisions.
- Collaborate with Product Managers, Engineers, and federal stakeholders to embed design into agile delivery cycles and roadmap planning.
- Lead end-user clinics to resolve their issues, document issues discussed during these clinics, and conduct follow-up meetings as required with stakeholders to brief them on the findings.
- Advocate for accessibility, inclusive design, and compliance with Section 508 and WCAG 2.1 or higher.
- Ensure design solutions account for equity, diverse user populations, and complex professional workflows.
- Contribute to and evolve design systems to ensure consistency, scalability, and maintainability across products.
- Review implemented solutions to ensure fidelity to design intent and usability best practices.
- Evaluate AI-enabled features and workflow automation systems for usability, transparency, trust, explainability, and appropriate human oversight.
- Document and communicate design rationale clearly to diverse audiences, including technical teams and executive stakeholders.
- HX Practice Contribution
- As a member of Tria's Human Experience (HX) Practice, you will:
- Contribute to the maturation of Tria's design capabilities across programs.
- Help develop reusable design frameworks, playbooks, templates, and standards.
- Mentor designers across engagements and support cross-team design consistency.
- Participate in internal knowledge-sharing forums, communities of practice, and capability-building initiatives.
- Support proposal efforts, solution shaping, and thought leadership related to human-centered design, AI-enabled services, and digital modernization.
- Help position Tria as a leader in AI-augmented, mission-driven human experience delivery within the federal space.
- Required Qualifications
- 5 to 6 years of relevant experience in IT with a bachelor's degree. No degree requires 9 to 10 years of relevant experience.
- 5+ years of experience in UX design, product design, or human-centered design for complex digital systems.
- Demonstrated experience designing enterprise products and solutions.
- Strong experience creating user flows, information architecture, wireframes, and high-fidelity prototypes using tools such as Figma or Mural.
- Experience working in Agile environments and collaborating within sprint teams using tools such as Jira and Confluence.
- Knowledge of accessibility compliance including Section 508 and WCAG 2.1 or higher.
- Experience designing and contributing to design systems and reusable component libraries.
- Strong critical thinking skills with the ability to evaluate alternatives and communicate trade-offs effectively.
- Excellent facilitation, storytelling, and stakeholder engagement skills.
- Ability to obtain and maintain a Public Trust clearance.
- U.S. Citizenship required.
AI-Enabled Design Capabilities, Baseline Requirement:We are building the next generation of AI-augmented human experience delivery. The ideal candidate will demonstrate baseline proficiency in:
- Using AI tools to accelerate design workflows, including idea generation, wireframe exploration, and design documentation.
- Leveraging generative AI to draft user flows, microcopy, interaction concepts, and usability testing artifacts.
- Applying AI responsibly in design workflows while maintaining privacy, security, and human-centered judgment.
- Designing AI-enabled and agentic experiences with consideration for trust, explainability, transparency, and appropriate human oversight.
- Evaluating AI-driven features from a usability and risk perspective, ensuring alignment with human-centered and federal governance standards.
This role does not require machine learning engineering expertise, but it does require comfort operating in AI-enabled environments and curiosity about how AI transforms experience design.
Preferred Qualifications:- Experience supporting DHS (USCIS) products and systems.
- Experience designing AI-enabled systems, decision-support tools, or workflow automation platforms.
- Familiarity with prompt engineering concepts for design productivity.
- Experience contributing to ResearchOps, DesignOps, or internal capability-building initiatives.
- Experience with tools such as Figma, Mural, Miro, Dovetail, UserTesting, Optimal Workshop, or similar platforms.
Impact You'll Make:- Reduce administrative burden for DHS USICS and users of other federal domains through improved usability and workflow alignment.
- Ensure equitable and accessible digital experiences for diverse user populations.
- Influence mission-critical decisions through thoughtful, evidence-informed design.
- Strengthen trust in public digital services by making them simpler, clearer, and more human-centered.
- Advance Tria's Human Experience Practice as a leader in AI-augmented, mission-driven experience delivery.
