Primary DetailsTime Type: Full time
Worker Type: Employee
Lead Specialty Claims (Aviation)- Location: USA - Plano, New York and Chicago
- Work Arrangement: Hybrid
- The salary range for this role is: $ 124,000-$233,000
The OpportunityManage operational and technical aspects of Aviation Claims, ensuring efficient, compliant, and customer-focused handling through best practices. This position principally includes providing day-to-day leadership and pro-active evaluation and oversight of direct handled and follow market claims in alignment with lead market recommendations, claims handling agreement(s), aviation insurance policies, and regulatory requirements. This role drives continuous improvement to enhance quality, cycle time, and service while building strong relationships with internal stakeholders, customers, brokers, and market partners.
Responsibilities :
- Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
- Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
- Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.
- Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
- Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
- Resolve customer service issues to ensure their prompt and timely resolution.
- Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
- Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
Work Experience : Necessary Work Experience includes:
- Moderate relevant experience.
Preferred Work Experience includes:
- Significant exposure to managing high risk and/or high value claims.
- Involvement with relevant industry groups.
- Moderate experience in insurance
Qualifications : Necessary Qualifications include:
- Tertiary Degree or equivalent combination of education and work experience.
Preferred Qualifications include:
- Bachelor's Degree or equivalent combination of education and work experience.
Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.
QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:
- Hybrid Working - a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community - QBE actively supports six Employee Networks, and many ways togive back to your community
To learn more, click here:
Benefits | QBE US Supplementary information
Skills:Adaptability, Claims Management, Claims Settlement, Critical Thinking, Data Management, Insurance Claims, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
