Job Description
The Lead Amazon Connect Solutions Analyst is the primary technical owner and business analyst for Temple Health's enterprise amazon Connect platform. Partnering with operational, clinical, and technical stakeholders, this role designs, implements, optimizes, and supports AI-powered patient engagement solutions. Working alongside the Senior Manager, Customer Experience Systems, the Lead Analyst translates business requirements into scalable
Amazon Connect solutions and progressively reduces the organization's reliance on external consulting resources.
Qualifications
Education
• Bachelor's Degree in Computer Science, Information Systems, or related field (Required) or
• Combination of relevant education and experience may be considered in lieu of degree (Required)
Experience
• 3 years (Required)
• General Experience with Amazon Connect and AI powered customer and patient engagement tools,
including contact flows, queues, routing profiles, prompts, routing logic, and Hours of Operation (Required)
• General Experience gathering business requirements and leading implementations through go live
(Required)
• General Experience with Amazon Lex, Contact Lens, Lambda, SQL, Power BI, Quick Sight, Event Bridge and
SNS (Preferred)
• General Experience with Epic Integration (Preferred)
Licenses and Certifications
• AWS Cert Solutions Architect (Preferred)
