M&T Bank Corporation

Lead Software Engineer - ServiceNow

M&T Bank Corporation$116K — $194K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years' experience in systems analysis and/or application development work, or 5+ years with a Bachelor's degree; 9 years of combined experience may substitute for a degree
  • Expert proficiency in one programming language, with professional proficiency in another; hands-on experience in ServiceNow development
  • Extensive experience implementing solutions in ServiceNow, including Service Catalog and Flow Designer
  • Proven experience architecting complex workflows involving task orchestration and lifecycle management
  • Strong understanding of ServiceNow platform architecture and best practices for configuration versus customization
  • Experience with source control and CI/CD processes aligned with SDLC practices
  • Advanced troubleshooting and debugging skills in ServiceNow or similar platforms

Responsibilities

  • Lead design and delivery of ServiceNow solutions, including Service Catalog and task orchestration
  • Architect and implement complex, multi-stage workflows with SLAs and task execution methods
  • Serve as a subject matter expert in ServiceNow, establishing standards and best practices
  • Mentor junior and mid-level developers in ServiceNow development and workflow design
  • Drive the adoption of reusable, modular solutions to enhance platform scalability
  • Design approval frameworks and manage task lifecycle aligned to enterprise processes
  • Monitor workflow performance metrics to improve platform effectiveness

Benefits

  • Generous health, welfare, and retirement benefits
  • 401(k) match at 5%
  • Work-life balance with flexible arrangements
  • 25 days of PTO plus 12 paid holidays
  • 40 hours of paid volunteer time each year
  • Opportunities for professional development and continuous learning
Full Job Description
Overview:

Responsible at the expert level for writing code and the overall team's technical requirements gathering. Completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC) while also coaching others.

  • Lead design, development, and delivery of ServiceNow solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.
  • Architect and implement complex, multi-stage workflows with routing, approvals, SLAs, and parallel/sequential task execution.
  • Serve as technical lead and subject matter expert for ServiceNow development, establishing standards, patterns, and best practices.
  • Provide hands-on mentorship and technical coaching to junior and mid-level developers on ServiceNow development, workflow design, and platform capabilities.
  • Drive adoption of reusable, modular, catalog-driven solutions to enable scalability and reduce duplication across the platform.
  • Design and maintain approval frameworks, assignment group routing, and task lifecycle management aligned to enterprise processes.
  • Lead code reviews, design reviews, and pair programming sessions to ensure high-quality, secure, and maintainable implementations.
  • Establish and enforce ServiceNow development standards, including scripting best practices (server/client), naming conventions, and configuration management.
  • Collaborate with Product Owners, Architects, and Business Analysts to translate business requirements into scalable technical solutions.
  • Partner across teams to ensure clear ownership, accountability, and alignment of workflows, tasks, and integrations.
  • Drive continuous improvement of workflows and processes, optimizing for efficiency, user experience, and operational outcomes.
  • Design and support integrations between ServiceNow and external systems (e.g., Jira, internal APIs, cloud platforms).
  • Implement and monitor workflow performance metrics (cycle time, SLA adherence, task completion) to improve platform effectiveness.
  • Ensure all solutions align with enterprise architecture, governance, risk, and compliance standards, including auditability and traceability.
  • Oversee source control, CI/CD pipeline alignment, and promotion of changes through development, test, and production environments.
  • Contribute to and lead application and platform architecture decisions within the ServiceNow domain.
  • Communicate technical designs, decisions, and tradeoffs effectively to both technical and non-technical stakeholders.
  • Promote a culture of engineering excellence, continuous learning, and knowledge sharing within the team.


SKILLS AND EDUCATION REQUIRED
  • Associate's degree and a minimum of 7 years' systems analysis and/or application development work experience or Bachelor's degree and a minimum of 5 years' systems analysis and/or application development work experience. In lieu of a degree, a combined minimum of 9 years' education and/or relevant work experience, including a minimum of 5 years' systems analysis and/or application development work experience
  • Expert proficiency in at least one programming language and professional proficiency in at least one additional programming language, with hands-on experience in ServiceNow platform development (server-side and client-side scripting)
  • Extensive experience designing and implementing solutions in ServiceNow, including Service Catalog items, record producers, and Flow Designer workflows
  • Proven experience architecting and delivering complex workflow-based solutions, including approvals, task orchestration, SLAs, routing rules, and lifecycle management
  • Strong understanding of ServiceNow platform architecture, including data model, tables, relationships, and configuration vs. customization best practices
  • Experience leading development efforts and guiding implementation of reusable, modular, catalog-driven solutions
  • Experience with source control, versioning, and CI/CD or environment promotion processes aligned to SDLC practices
  • Strong ability to translate complex business and technical requirements into scalable, maintainable, and secure ServiceNow solutions
  • Advanced troubleshooting and debugging expertise within ServiceNow or similar workflow-driven platforms


PREFERRED SKILLS
  • Expert analytical and problem-solving skills specific to application development and workflow/process automation
  • Experience leading technical initiatives, driving project milestones, and delivering complex solutions across multiple teams
  • Proven experience mentoring and coaching developers on ServiceNow development, workflow design, and platform best practices
  • Experience designing enterprise-scale workflow architectures, including multi-stage intake, task orchestration, and approval frameworks
  • Strong experience working in cross-functional environments and partnering with business, product, and architecture stakeholders
  • Advanced organizational, time management, and communication skills (verbal and written)
  • Experience implementing integrations between ServiceNow and external systems (e.g., APIs, Jira, cloud platforms)
  • Familiarity with ServiceNow platform governance, performance optimization, and operational reporting
  • Experience driving adoption of standards, reusable components, and platform best practices across teams
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist - Service Catalog
  • Flow Designer and Integration-related micro-certifications


We support our team members with generous benefits.
  • Competitive compensation
  • Health, welfare, and retirement benefits
  • 401(k) match at 5%
  • Work-life balance and flexible work arrangements
  • Banking Officers start with 25 days PTO plus 12 paid holidays
  • 40 hours paid volunteer hours per year
  • Much more. For details, see: M&T Benefits Overview


M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ

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