This is a Lead Site Reliability Engineering position at Vice President level, which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.
The Vice President, Site Reliability Engineering (SRE), is responsible for driving the stability, resiliency, availability, and operational excellence of critical Wealth Management Technology platforms. This leader will own end-to-end production reliability, champion SRE best practices, and partner closely with Engineering, Infrastructure, Operations, and Business stakeholders to ensure seamless client and advisor experiences.
What you'll do in the role:Drive Reliability Engineering Practices- Champion SRE principles, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), Error Budgets, and operational risk management frameworks.
- Define and track reliability metrics that measure platform health, customer experience, and operational effectiveness.
- Lead initiatives focused on reducing Mean Time to Detect (MTTD), Mean Time to Identify (MTTI), and Mean Time to Restore (MTTR).
Own Production Reliability- Provide leadership for the proactive detection, triage, and resolution of production issues impacting business-critical applications and services.
- Serve as the primary owner for escalated production incidents, driving resolution efforts across application, infrastructure, vendor, and external partner teams until service is restored and client impact is mitigated.
- Establish a culture of operational excellence focused on stability, resiliency, and continuous service improvement.
- Ensure clear, concise, and timely communication during outages, providing accurate business impact assessments and recovery updates to senior leadership.
Digital Asset & Ledger Integration- Support blockchain-connected infrastructure, node operations, digital wallet security systems, or distributed ledger technology (DLT) pipelines within a regulated framework.
Production Governance & Change Management- Serve as a key gatekeeper for the production environment, ensuring adherence to change management policies, release controls, operational readiness standards, and risk management practices.
- Assess the operational impact of technology changes and ensure appropriate testing, rollback strategies, monitoring, and support models are in place prior to production deployment.
- Partner with development teams throughout the software lifecycle to ensure reliability, observability, and operational supportability are built into new applications and services.
Automation & Operational Efficiency- Identify opportunities to eliminate manual effort and operational toil through automation, self-healing capabilities, and AI-driven operational workflows.
- Lead the development and adoption of automation solutions that improve reliability, reduce risk, and increase operational efficiency across the organization.
- Promote a culture of engineering-led operations and continuous process optimization.
Operational Readiness & Knowledge Management- Establish and maintain a comprehensive knowledge management framework, ensuring runbooks, troubleshooting guides, standards, and operational procedures are accurate, current, and accessible.
- Drive operational readiness programs that improve first-level diagnosis and reduce dependency on development teams for routine issue resolution. Create End-to-End Know your system diagrams.
- Ensure support teams maintain high-quality documentation and standardized troubleshooting practices to accelerate incident resolution.
Technical Leadership- Act as a senior technical leader and trusted advisor for reliability, resiliency, observability, and production support strategies.
- Provide guidance on architecture reviews, platform scalability, capacity planning, disaster recovery, and resiliency testing initiatives.
- Partner with engineering teams to identify systemic risks and implement long-term solutions that improve platform stability and customer experience.
What you'll bring to the role:- 10+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals and appropriate attention to detail
- BS/MS or equivalent, preferably in quantitative discipline (Computer Science, Computer Engineering).
- 5+ years' experience in leading a small to medium team of alike skillset.
- 5+ years of experience in driving SRE principles and Chaos Engineering and supporting applications in the Cloud.
- 2+ years' experience with supporting/deploying applications in AWS/GCP Cloud technologies.
- 2+ years' experience working with Digital Assets/Blockchain-connected infrastructure, digital wallet security systems, distributed ledger technology pipelines.
- Experienced, technically hands-on professional that understands both code and infrastructure.
- Strong experience in scripting language (Shell scripting, Python, Perl, etc.) and cloud driven development.
- Hands-on with AI and implementation of AI tools for operational efficiency.
- Strong database skills with DB2, Sybase or Oracle.
- Working knowledge on any of the DevOps & observability tools (Grafana, Prometheus, Splunk, Kibana).
- Solid analytical skills, problem determination, and resolution recovery processes.
- Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors.
- Should be a fast learner of technologies in a quick paced environment.
- Is driven to learn about new technologies, techniques and what it takes to be an integral member of this team.
- Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability.
- Excellent communication and writing skills specific to technical discussions across the management layers.
- Experience with incident "on call" and ability to respond to emergencies on a 24/7 basis.
- Strong ownership mentality with a focus on customer satisfaction.
- Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident.
- Experience working within Financial Services Industry area will be a plus.
Expected base pay rates for the role will be between $155,000 and $215,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
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