HTC Global Services

Lead Site Reliability Engineer - Infrastructure & DevOps

HTC Global Services$120K — $150K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in Site Reliability Engineering, DevOps, or related roles.
  • Expert in administering Kubernetes in production.
  • Strong experience with Helm for application management.
  • Advanced skills in Terraform for Infrastructure as Code.
  • Hands-on experience with CI/CD tools, preferably Harness.
  • Proficient in scripting with Python, Bash, and YAML.
  • Experience with databases and messaging technologies like PostgreSQL and Kafka.
  • Familiar with observability tools like OpenTelemetry and Prometheus.
  • Ability to communicate complex concepts to diverse audiences.

Responsibilities

  • Lead design and support of multi-cloud infrastructure across GCP, AWS, and Azure.
  • Build and maintain Kubernetes infrastructure using Helm and Terraform.
  • Develop scalable solutions to achieve 99.99% service availability.
  • Mentor and provide guidance to SRE and DevOps engineers.
  • Coordinate infrastructure initiatives within Agile teams.
  • Implement automated CI/CD deployment pipelines.
  • Utilize progressive deployment strategies like blue/green deployments.
  • Create observability solutions with monitoring and alerting tools.
  • Support production systems with operational maintenance and disaster recovery.
  • Troubleshoot issues across distributed systems and cloud applications.
  • Evaluate new SRE technologies to improve platform reliability.
  • Ensure compliance with security and governance standards.

Benefits

  • Opportunity to lead in a rapidly growing AI platform environment.
  • Exposure to advanced cloud technologies and multi-cloud strategies.
  • Engagement with a collaborative multi-disciplinary team of engineers and architects.
  • Mentorship opportunities to shape junior engineers.
  • Flexible working environment with hybrid model options.
  • Support for professional development and continuous learning.
Full Job Description
Job Title: Lead Site Reliability Engineer (SRE)

Overview / Summary

We are seeking a Lead Site Reliability Engineer to help drive the reliability, scalability, and operational excellence of a rapidly growing Generative AI platform. This role provides technical leadership while designing and supporting highly available cloud infrastructure powering modern AI and data-driven applications.

The ideal candidate combines deep expertise in Site Reliability Engineering, cloud infrastructure, Kubernetes, and Infrastructure as Code with strong leadership skills. You will work alongside platform engineers, architects, and development teams to build resilient systems, improve automation, and ensure high availability across a multi-cloud environment.

Key Responsibilities
  • Lead the design, implementation, and support of highly available cloud infrastructure across Google Cloud Platform (primary), AWS, and Azure.
  • Design, build, and maintain Kubernetes infrastructure using Helm and Terraform for Infrastructure as Code.
  • Develop scalable platform solutions capable of maintaining 99.99% service availability.
  • Lead and mentor Site Reliability Engineers and DevOps engineers by providing technical guidance and establishing engineering best practices.
  • Plan, prioritize, and coordinate infrastructure initiatives within Agile delivery teams.
  • Design and implement automated deployment pipelines using modern CI/CD tools, including Harness.
  • Implement progressive deployment strategies such as blue/green deployments, canary releases, and feature flag rollouts.
  • Build and enhance observability solutions using monitoring, logging, alerting, and distributed tracing technologies.
  • Partner with engineering teams to review infrastructure sizing, capacity planning, and scalability requirements.
  • Support production systems through backups, upgrades, patching, disaster recovery, and operational maintenance.
  • Troubleshoot complex production issues across distributed systems and cloud-native applications.
  • Evaluate emerging SRE and DevOps technologies and recommend improvements to platform reliability and operational efficiency.
  • Ensure infrastructure aligns with security, governance, and compliance standards.

Required Qualifications
  • 7+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or related infrastructure roles.
  • Expert-level experience administering and operating Kubernetes in production environments.
  • Strong experience with Helm for Kubernetes application management.
  • Advanced experience using Terraform for Infrastructure as Code.
  • Hands-on experience building automated deployment pipelines using Harness or comparable enterprise CI/CD platforms.
  • Experience supporting production workloads across Google Cloud Platform, AWS, and Azure.
  • Strong scripting and automation skills using Python, Bash, and YAML.
  • Experience supporting production databases and messaging technologies, including PostgreSQL, Redis, Kafka, MongoDB, and Vault.
  • Experience with enterprise CI/CD platforms such as GitHub Actions, GitLab CI, Jenkins, Azure DevOps, or Harness.
  • Experience implementing observability solutions using technologies such as OpenTelemetry, Prometheus, Splunk, AppDynamics, or similar platforms.
  • Strong troubleshooting skills within distributed systems and cloud-native environments.
  • Experience working within Agile development environments.
  • Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.

#LI-NC1 #LI-DT1 #LI-Hybrid #Hiring

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Founded
1990
NASDAQ

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