Lead Quality Analyst

Eaton's IS VEH VGNA division is currently seeking a Lead Quality Analyst. This is a full time position based at our Galesburg, MI facility.

The expected annual salary range for this role is $69000 - $101000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

PRIMARY FUNCTION:

• Manage and process warranty claims adjudication according to warranty guidelines, claim approval strategies, claim coding guidelines, and deploy required reporting (including claim payment reporting).
• Collaborate with assigned customers and stakeholder to drive warranty process improvements in accuracy, backlog, and adjudication of warranty claims.
• Support of other warranty process for dealer labor rates updates, dealer claim payments issues and dealer accounts updates/creation as well as daily communication to the customer on a variety of other questions to support accurate and timely responses
• Provide expert communication for warranty guidelines and product failure in support of any warranty claim submission and responses.
• Meet all claim coding and claim payment quality guidelines.

ESSENTIAL FUNCTIONS:

• Provide introductory level warranty administration support for assigned customers and claim processing channel. This includes deployment and reporting of all Warranty financial transactions between Eaton and our Customers (credits, parts and checks)
• Develop, translate, deploy warranty literature, guidelines and tools as needed across the warranty landscape.
• Apply Eaton's standard policies and procedures to administer warranty claims or when creating new guidelines. Process warranty claims with a high degree of consistency and claim quality.
• On-going development and improvement of departmental processes utilizing Eaton Business Systems (EBS) methodologies.
• Effectively accomplish daily tasks and record/monitor performance metrics.
• Provide failure analysis of product defects and communicate back to customers.
• Utilize knowledge of customers, and internal policies and processes to drive department and organizational goals.
• Proactively identify trends and needed resolution that are accompanied with resolution recommendation and deployment.
• Meet Performance metrics for Safety, Quality, Productivity

Qualifications:

Basic Qualifications:

• Minimum Associates Degree in Business, Engineering or related field from an accredited institution
• Minimum 18 months experience administrating claims with technical response to customers for the automotive or commercial vehicle industry. (This includes claim coding to meet Engineering Guidelines, Financial Transactions resulting from guidelines appropriate claim adjudication and claim activity reporting )
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any "CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."
• No relocation assistance is available for this position. Candidates must reside within 50 miles of Galesburg, MI to be considered. Active Duty Military are exempt from this geographical limitation.

Preferred Qualifications:

• 36 months or higher of experience working in warranty administration, engineering, sales, service, warranty, supplier quality or relevant technical field.
  Proficiency in Word, Excel, PowerPoint, Outlook and Warranty Adjudication Systems and Power BI
• Knowledge of heavy/medium duty truck or automotive drivetrain systems and/or components.
• Understanding of repair strategies and related processing in a Warranty System.

Skills:

• Ability to negotiate with all levels of management, both internally and externally. Excellent verbal, written, interpersonal and presentation skills.
• Demonstrated business acumen, time management, problem solving/process improvement, failure analysis, and troubleshooting skills.
• Demonstrated ability to be self-motivated, goal-oriented and work within a team.
• Ability to learn truck component parts, their function and their impacts from and on other truck components.
• Willingness for day travel as needed ~ 10%

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.