Salesforce

Lead Qualified Success Architect

Salesforce$205K — $298K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of Mid Market/Enterprise software experience
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills
  • Deep working knowledge of Salesforce CRM
  • Working knowledge of marketing automation systems
  • Familiarity with web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications
  • Outstanding problem-solving skills for technical solutions
  • Bachelor's degree required
  • Passion for customer success with software solutions

Responsibilities

  • Lead and manage customer implementations through the Qualified Implementation Framework
  • Collaborate with Enterprise Architects to define optimal technical architecture for onboarding
  • Document technical requirements to align Qualified Data Model with customers' business objectives
  • Establish consultative relationships with client business units
  • Educate stakeholders on Conversational Marketing to enhance product adoption
  • Conduct Quarterly Business Reviews with key stakeholders
  • Collaborate with Marketing to highlight successful customers through case studies and testimonials
  • Provide actionable customer feedback to influence product roadmap
  • Analyze customer health scores to meet renewal targets

Benefits

  • Dynamic and talented team environment
  • Opportunities for continuous learning and skill development
  • Engagement in innovative sales and marketing technology
  • Possibility to influence product direction with customer insights
  • Regular interactions with diverse client segments
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

The Lead Qualified Success Architect will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll be living on the cutting edge of the next generation of sales and marketing technology, and will work with our customers to transform their sales and marketing processes to leverage the power of conversational marketing.

What You Will Be Doing:

  • Coming to work with an amazing and talented team

  • Working hard, learning a ton, and having fun every day

  • Delivering and leading customers through the Qualified Implementation Framework

  • Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products

  • Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives

  • Establish a deep consultative relationship with various client business units

  • Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products

  • Conduct Quarterly Business Reviews with key stakeholders

  • Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials

  • Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap

  • Executive analysis of customer health score to achieve renewal targets

Qualifications:

  • 10+ years of Mid Market/Enterprise software experience

  • Excellent interpersonal, communication, persuasion, presentation and writing skills

  • Deep working knowledge of Salesforce CRM

  • Working knowledge of marketing automation systems

  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications

  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution

  • Must be willing to work in a fast-paced startup environment with multiple roles

  • You possess a bachelor9;s degree

  • Passion for making customers successful with software solutions

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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