Lead Product Manager, ROI and Reporting

MaintainX

$135K — $160K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in product management, particularly with platforms serving Enterprise clients.
  • Experience building customer-facing analytics and reporting tools.
  • Understanding of data modeling and pipeline decisions.
  • Navigated cross-team data dependencies and defined upstream requirements.
  • Direct experience with sales in upmarket transitions from SMB to Enterprise.
  • Ability to expand product audience to senior stakeholders across various functions.
  • Proven track record of making strategic scope trade-offs.

Responsibilities

  • Own Reporting capabilities, shaping the strategy based on data, user research, and market analysis.
  • Evolve reporting products for a broader enterprise audience including ops leaders and finance.
  • Own the ROI narrative, collaborating with GTM teams to measure customer progress.
  • Execute large innovations and quality-of-life improvements for the product.
  • Partner with sales to support the closing of large deals.
  • Inspire and motivate a cross-functional team of designers and engineers.
  • Define and measure team success using clear metrics.

Benefits

  • Collaborative environment with cross-functional teams.
  • Opportunity to influence product strategy and innovation.
  • Chances to engage directly with sales for high-stakes deals.
  • Role involves exposure to various senior stakeholders.
  • Opportunity to work with cutting-edge AI-powered features.
  • Potential for significant impact on customer insights and ROI narratives.
Full Job Description
We are seeking a Lead Product Manager to oversee our Reporting capabilities and how we surface ROI to customers via the MaintainX platform, sitting within the Core division. This role will own an exciting portfolio of products at various stages of maturity, including our in-app Reporting platform and more nascent, AI-powered features that democratize how our customers glean insight from MaintainX through NLI. This role will also own the ROI narrative within our products, helping customers (and our GTM teams) quantify the impact of MaintainX within their operations. To be successful in this role, a candidate will need to be able to balance delivering insight through simplicity for our Mid-Market customers and bringing enough power to our data products to satisfy our most demanding Enterprise customers. If this sounds like you, lets talk! What youll do: - Own our Reporting capabilities end-to-end, leveraging data, user research and competitive/market analysis to help shape the strategy for how our customers interact with and consume the data within MaintainX. - Evolve our reporting and analytics products from serving frontline managers to a broader enterprise audience, including ops leaders, finance, and EHS stakeholders. - Own the ROI narrative within our products, partnering with pre- and post-sales teams to understand how measuring customer progress against North Star metrics supports our GTM motion, and building products that support that story. - Execute on a mixture of large innovations and smaller quality-of-life improvements to supercharge our product and our sales teams ability to close up-market accounts. - Partner with the sales team to directly help close large deals. - Inspire and motivate a team of designers and engineers to achieve ambitious outcomes, defining and measuring success using metrics. About you: - 8+ years in product management with meaningful time in a platform or infrastructure-adjacent capacity, ideally at a company serving Enterprise customers. - Proven experience building customer-facing analytics or reporting products, with enough understanding of the underlying data modeling and pipeline decisions to hold your own with data and infrastructure engineers. - Comfortable navigating cross-team data dependencies - able to define requirements upstream (data, infra, platform) while staying laser-focused on downstream customer outcomes. - Experience partnering directly with sales as a company moves upmarket from SMB to Enterprise, including getting into deals and translating complex product capabilities for senior buyers. - Track record of expanding a products audience - from operational end-users to more senior or diverse stakeholders like operations leaders, finance, or EHS functions. - Can make smart scope trade-offs on dependency-heavy features, knowing when to ship something narrow and when to hold for a more complete solution. - Able to inspire and rally a team around a clear vision, strategy, and roadmap - and connect day-to-day work to specific KPIs and business goals. - Strong relationship-builder who can work credibly across all levels, from ICs to executives. - Strong pattern recognition - knows how to apply proven solutions to new contexts without over-engineering.

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