Essential Responsibilities- Provide expert leadership across ITSM and ITOM processes, driving strategy, governance, and continuous improvement for CSDM, CMDB, ITAM, Change Management, Incident Management, and Problem Management.
- Own the design, maturity, and operational health of the CMDB and CSDM data model, ensuring configuration data is accurate, governed, and aligned to business services and technology assets.
- Lead ITAM practices across hardware and software asset lifecycles, establishing controls for asset visibility, compliance, utilization, and audit readiness.
- Oversee Change Management governance, including policy adherence, risk assessment, change review processes, stakeholder engagement, and measurement of change quality and effectiveness.
- Drive Incident and Problem Management practices to improve service restoration, root cause analysis, trend identification, and prevention of recurring issues through durable corrective actions.
- Partner with engineering, operations, security, risk, audit, and business stakeholders to translate operational requirements into scalable processes, standards, and platform capabilities.
- Establish and monitor key service management metrics, controls, and reporting to measure process effectiveness, support leadership decision-making, and identify opportunities for automation and maturity advancement.
- Ensure regulatory and compliance readiness by maintaining documented procedures, evidencing control execution, supporting audits, and embedding governance requirements into day-to-day service management operations.
Education & Years of Experience- Minimum - 4 Years Bachelors Degree in Computer Sciences, Technology, Business or related
- Minimum - 5 Years of Agile/Scrum Methodologies, Product Management or related
- Minimum - 5 years of experience in IT Service Management and/or IT Operations Management, with hands-on expertise in ServiceNow and disciplines such as CMDB, CSDM, ITAM, Change Management, Incident Management, and Problem Management.
- Preferred qualifications include experience with ServiceNow SAM Pro and HAM Pro, participation in or leadership of a Change Advisory Board or similar change governance committee, and certifications such as ServiceNow certifications, CSDM Foundations, and ITIL.
Compensation & Benefits:Typical hiring range: $92,600.00 to $144,100.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.
Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:
- Annual performance bonus
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
