Experience managing help desk or support environments
Knowledge of networking, systems, and troubleshooting
Familiarity with ITSM platforms like ServiceNow or Jira
Associate or Bachelor's degree preferred
Experience with AI tools for IT troubleshooting and automation
Responsibilities
Manage the IT help desk and support ticketing system
Oversee hardware, software, and system maintenance
Support network and infrastructure performance
Troubleshoot technical issues across departments
Maintain IT documentation and system logs
Coordinate with vendors for system updates
Track IT performance metrics and service levels
Benefits
Health insurance
Dental insurance
Vision insurance
401k with matching contributions
Paid time off
Full Job Description
Position Summary:
The IT Manager oversees day-to-day IT operations, support services, systems maintenance, and user experience while driving automation and AI-enabled efficiency in service delivery.
Position Details:
Location: Northbrook, IL
Schedule: Full-time, Monday through Friday on-site.
Compensation: $75,000 - $95,000
Key Responsibilities
Manage IT help desk and support ticketing system
Oversee hardware, software, and system maintenance
Support network and infrastructure performance
Troubleshoot technical issues across departments
Maintain IT documentation and system logs
Support vendor coordination and system updates
Track IT performance metrics and service levels
Additional duties as assigned
AI & Automation Requirement
Must implement AI-powered help desk and ticket routing systems
Responsible for automating repetitive IT support tasks
Expected to use AI tools for diagnostics, documentation, and system monitoring
Must continuously identify opportunities to reduce manual IT workload through automation
Requirements
Minimum Requirements:
4-7 years of IT support or systems administration experience
Experience managing help desk or technical support environments
Knowledge of networking, systems, and troubleshooting
Experience with ITSM platforms (ServiceNow, Jira, etc. preferred)
Associate or Bachelor's degree preferred
AI Requirement:
Experience using AI tools to support IT troubleshooting, ticket routing, or documentation
Ability to automate repetitive IT support processes
