Freshworks

Lead - Partner Marketing

Freshworks$109K — $143K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6-8 years of experience in partner marketing roles such as channels, resellers, and tech partnerships.
  • Experience in Marketing Technology and SaaS is advantageous.
  • Strong ability to unify multiple teams for co-marketing campaigns.
  • Creative, self-driven, and customer-focused mindset is essential.
  • Excellent project management and organizational skills with a knack for prioritizing tasks and managing multiple projects.
  • Strong analytical and problem-solving abilities, emphasizing data and ROI-driven approaches.
  • Expertise in CRM systems, marketing automation, and campaign planning tools.

Responsibilities

  • Build joint marketing plans with key distributors and strategic VARs to drive MQCs and sales pipeline.
  • Develop localized go-to-market strategies tailored for North America and LATAM markets.
  • Execute high-impact co-marketing programs, including webinars and events.
  • Drive through-partner marketing using campaign assets and content syndication.
  • Manage marketing development fund (MDF) planning and ROI tracking.
  • Ensure cohesive execution by collaborating with Channel Sales leaders on shared goals.
  • Nurture partner advocacy by highlighting success stories and case studies.
  • Track performance metrics across various marketing activities and partner types.

Benefits

  • Medical, dental, and vision insurance options provided.
  • Equity opportunities and Employee Stock Purchase Plan (ESPP) available.
  • Flexible paid time off (PTO) policy.
  • Commuter benefits offered to ease travel costs.
  • Wellness benefits to support employee health and well-being.
  • Adoption and parental leave benefits included.
Full Job Description
Freshworks is seeking a high-impact Partner Marketing Manager to drive growth across our Americas channel ecosystem, spanning resellers, VARs, and distributors in North America (US) and LATAM (Brazil, Mexico, Subtropical South America). This role serves as the GTM engine behind our partner-led growth, accelerating pipeline through targeted co-marketing programs, strategic field activations and scalable partner enablement. You'll work directly with influential distributors and high-growth VAR partners to expand Freshworks' reach, strengthen brand presence and amplify sales momentum across diverse markets. We're looking for a marketer who can think strategically, execute flawlessly, operate across cultures and serve as the connective tissue between Sales, Channel and Marketing. Please note: This is a hybrid role that will be based in Boston, MA and requires an in-office presence three days per week (Tuesday - Thursday). 3 Build joint marketing plans with key distributors, top resellers and strategic VARs to drive MQCs, SAOs and pipeline. 3 Develop localized GTM motions for NA & LATAM markets (Brazil, Mexico, Subtropical South America), tailor messaging and adapt program assets. 3 Ability to advise or execute high-impact co-marketing programs: webinars, roundtables, digital campaigns, partner-led events and industry sponsorships. 3 Drive through-partner marketing using campaign-in-a-box assets, content syndication and distributor-led amplification. 3 Manage MDF planning, approvals, and ROI, ensuring investments ladder into the regional revenue plan. 3 Collaborate with Channel Sales leaders to ensure cohesive field execution and shared goals. 3 Nurture partner advocacy by identifying and showcasing case studies, customer wins and co-selling success. 3 Track and report performance metrics across MQCs, SAOs, events and pipeline contribution by partner type. 3 Participate and represent partner marketing in quarterly business reviews with key reseller, VAR and distributor leaders. 3 Maintain operational rigor across program calendars, partner communications and system updates (SFDC). 3 Collaborate with cross-functional teams such as Sales, Partnerships, Product, Product Marketing, Field Marketing, & Customer Advocacy to ensure partners' visibility in the Freshworks ecosystem & vice versa. Qualifications 3 6-8 years of experience in a Partner marketing role, such as channels, Resellers, Tech (ISV), and SI partnerships. 3 Experience in marketing Technology and SaaS businesses will be a bonus 3 Ability to bring multiple teams together to drive co-marketing campaigns 3 Creative thinking, self-driven & having a customer-centric mindset 3 Possess strong project management and organizational skills, demonstrating the ability to prioritize tasks effectively, consistently meet deadlines and adeptly manage multiple projects simultaneously 3 Possess strong analytical & problem-solving skills, should be data & ROI driven 3 Possess a wealth of knowledge in CRM systems, marketing automation platforms, and various tools for effective planning & execution of marketing campaigns. Additional Information Please note: This is a hybrid role that will be based in Boston, MA and requires an in-office presence three days per week (Tuesday - Thursday). The annual base salary range for this position is $109,100 - $143,220 USD. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

About Freshworks

Freshworks is a cloud-based customer engagement software company that provides businesses with a suite of products to enhance their customer experience. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, and Freshchat. Freshworks was founded in 2010 and is headquartered in San Mateo, California.
Learn more about Freshworks
Size
3,000 employees
Market Cap
$4 billion
Industry
NASDAQ

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