PURPOSE
This role is to provide mechanical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be fluent in the aspects of design and problem-solving utilizing engineering first principles with an emphasis on system analysis, pneumatic solutions, and mentoring of resources.
ESSENTIAL DUTIES
• Interpret internal and external customer requirements to meet desired outputs while suggesting alternatives.
• Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
• Communicate technical knowledge and specification to an extended audience (technical and non-technical) of internal and external customers.
• Read and interpret pneumatic schematics.
• Troubleshoot pneumatic circuits.
• Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
• Perform guided and/or independent research on a variety of topics and provide summarized data results.
• Complete assigned tasks while providing suggestions for improving departmental processes.
• Hands on technical support for an extended audience (technical and non-technical) of internal and external customers.
• Participate on and/or lead teams to accomplish tasks, processes, and corporate directives.
• Travel mainly for the purpose of training, customer support, or trade shows. (Less than 25%)
• All other duties as assigned.
• Record daily activities.
PHYSICAL DEMANDS/WORK ENVIRONMENT
• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours
MINIMUM REQUIREMENTS
• Bachelor's degree in a mechanical or technical engineering discipline, or the equivalent in appropriate education and
experience as determined by management utilizing internal SMC career development criteria.
• Novice understanding of the product development process.
• Competent understanding to apply project management principles, methodologies, and documentation.
• Novice understanding of CAE tools and results as applied to the product application process.
• Novice understanding of tolerance as it relates to design intent.
• Competent understanding of common industrial processes and/or controls.
• Competent understanding of material and component options by application.
• Competent understanding of schematics.
• Competent in conducting research using corporate resources.
• Fluent at efficient use of time to effectively plan and execute multiple duties.
• Fluent to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.)
• Competent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness
Measuring Instruments, etc.)
• Fluent ability to communicate utilizing corporate office software.
• Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Fluent ability to communicate, in English, with internal and external customers tactfully and professionally.
• 4+ years (preferred) relevant work experience.
For internal use only: ENG001
