Job Description:

Job Family Definition:

Responsible for maintaining business compliance with company’s Quality Management System (policies, business processes) and ISO 9001/TL9000 international standards, ensuring continued certification.

Oversees the planning, execution, and documentation of Internal Quality Audit results; assesses process maturity; recommends best practices; and sustains the effectiveness of the QMS. Follows up on audit activities in alignment with the approved audit plan and recognized procedures. Provides support during reviews conducted by other audit programs, external auditors, and regulatory representatives.  Responsible for company Quality measurement submission to industry forum (TIA) as per TL9000 standards and internal reporting.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Manage and sustain Company’s Quality Management System (QMS) in line with ISO 9001 / TL 9000 standards.
• Lead the Quality certification program at Sunnyvale, including coordination of third-party audits and follow-up actions.
• Plan and conduct risk-based Internal Quality Audits, track improvements, and verify effectiveness.
• Communicates audit report and results to cross-functional stakeholders; provides tangible feedback and proposes changes to business processes and policies to improve quality and minimize risks.
• Provides guidance and mentoring to less- experienced staff members.
• Facilitate training, workshops, and manage the extended pool of auditors.
• Oversee documentation policies (format, control, storage), business processes and review process changes for compliance.
• Coordinate Corrective and Preventive Actions (CAPA) across departments.
• Ensure audit alignment, visibility of schedules, and proper recordkeeping.
• Support continuous improvement and perform other duties as assigned.
• Support company measurement submission to industry standards forum.

Education and Experience Required:

• Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent.
• Audit/assessment certification required.
• Typically 4-6 years experience.

Knowledge and Skills:

• Using audit and assessment processes, tools and software packages to gather, integrate and analyze data from multiple sources.
• Strong analytical, statistics and problem solving skills.

• Understanding of industry quality standards and methodologies

• Must have: Strong knowledge of ISO 9001 requirements and application.

• Nice to have: Awareness of TL9000 standards and practices.

• Using empirical and root- cause analysis, modeling, and testing methodologies to validate compliance with quality standards.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to effectively communicate quality audit reports and results and negotiate options at management levels.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html