Lead HVAC Service Technician - Operations Manager TrackCompany: One Hour Heating & Air Conditioning
Location: Utah County, Utah
Job Type: Full-Time
Are you an experienced HVAC technician who loves solving problems, takes pride in doing things right, and genuinely enjoys working with people?
Do you see yourself leading a team someday, but haven't had the opportunity to take that next step?
We want to meet youOne Hour Heating & Air Conditioning is launching a new, locally owned operation in Utah County, and we're looking for an exceptional HVAC Service Technician who wants to grow with us.
This isn't just another technician positionWe're looking for someone who can become a foundational member of our team, help establish our company culture, and develop into a leadership role as we grow-with the potential to become our future Operations Manager.
You'll start by doing what you do best: providing outstanding HVAC service to customers. As our business grows, you'll have opportunities to take on additional responsibilities, mentor new technicians, help improve our operations, and eventually lead the team.
We're looking for someone who's great at their job today and excited about who they can become tomorrowWhat You'll Do
Deliver Exceptional HVAC Service
- Diagnose, troubleshoot, repair, and maintain residential and light commercial HVAC systems.
- Provide honest, accurate recommendations that help customers make informed decisions.
- Communicate clearly with homeowners, explain technical issues in understandable terms, and build lasting customer relationships.
- Maintain the highest standards of professionalism, punctuality, workmanship, and customer care.
- Take pride in your work, your appearance, your equipment, and your company vehicle.
- Follow established safety procedures and industry best practices.
Help Build a Great Team
As our business grows, you'll have opportunities to:
- Help recruit, train, and mentor new HVAC technicians.
- Share technical knowledge and help others improve their skills.
- Set an example for professionalism, accountability, and exceptional customer service.
- Help establish processes and best practices that make our team more effective.
- Support technicians with difficult diagnoses and escalated customer concerns.
- Work directly with ownership to identify opportunities to improve the business.
Grow Into Operational Leadership
For the right person, this position offers a path toward an Operations Manager role, with increasing responsibility for:
- Leading, coaching, and developing our service team.
- Coordinating daily service operations, scheduling, and dispatch.
- Monitoring key business metrics, including customer satisfaction, technician productivity, revenue, and profitability.
- Helping technicians improve both technical performance and customer experience.
- Building a positive, high-performing team culture.
- Improving operational efficiency and developing processes that support business growth.
- Helping make decisions that shape the future of our company.
This is a hands-on technician role initially, with leadership responsibilities expanding as the business grows.
Who We're Looking For
Technical Excellence
- Several years of successful experience servicing residential HVAC systems.
- Strong diagnostic, troubleshooting, and repair skills.
- A commitment to high-quality workmanship and doing the job right.
- Applicable HVAC certifications and credentials.
- NATE certification preferred but not required.
- Valid driver's license and driving record acceptable under company insurance requirements.
- Ability to meet applicable background screening and employment requirements.
Exceptional People Skills
This is just as important to us as your technical abilityWe're looking for someone who:
- Genuinely enjoys interacting with customers and coworkers.
- Can explain complicated technical problems in a way customers understand.
- Makes people feel comfortable, respected, and confident.
- Handles difficult situations with patience and professionalism.
- Builds trust through honesty, integrity, and follow-through.
- Understands that exceptional customer service is what builds a successful business.
A Desire to Grow
We want someone who:
- Has ambitions beyond their current position.
- Takes initiative rather than waiting to be told what to do.
- Is eager to learn new skills, including leadership and business operations.
- Takes ownership of problems and follows through on solutions.
- Welcomes feedback and is always looking for ways to improve.
- Enjoys teaching, mentoring, and helping others succeed.
- Wants to be part of building something, not just collecting a paycheck.
Previous management experience is a plus, but it is NOT requiredWe're more interested in finding the right person with the right attitude, abilities, and potential.
Compensation & Opportunities
- Competitive compensation based on experience and qualifications.
- Performance-based incentive opportunities.
- Leadership development and career advancement opportunities.
- Ongoing technical training and professional development.
- Opportunity to grow into a Service Manager or Operations Manager position as the business expands.
- Additional compensation and benefits details discussed during the hiring process.
Ready to Take the Next Step?
Are you a great HVAC technician who knows you're capable of more?Maybe you're the person other technicians come to for help. Maybe you're the one customers ask for by name. Maybe you've thought about management but haven't found the right opportunity.
We're looking for someone who is technically excellent, outstanding with people, hungry to grow, and excited about helping build a successful company.
You don't need to have been a manager before.
You need to be great at what you do, great with people, and ready to take on new challenges.
Come help us build something greatApply today to join One Hour Heating & Air Conditioning in Utah County, Utah.
Compensation: $75,000.00 - $150,000.00 per year
