Location: Virginia

Role Summary

The Lead Functional Consultant, Public Sector plays a critical role in supporting

and optimizing Icertis Contract Intelligence (ICI) solutions for government contractors

and U.S. government customers. This role leads functional diagnostics, drives functional

configurations, and acts as a trusted advisor to stakeholders operating in governments

and highly regulated environments.

Key Responsibilities
• Serve as a functional and domain subject matter expert across federal acquisition,

contracting, compliance, and ICI platform capabilities.
• Translate customer requirements into scalable, compliant ICI configurations

aligned with best practices.
• Facilitate, design sessions and solution walkthroughs with customer stakeholders.
• Lead investigation, triage, and root-cause analysis of complex functional issues;

recommend secure, compliant fixes and workarounds.
• Distinguish between configuration, data, process, and product behavior to

ensure accurate problem classification.
• Drive resolution of incidents by orchestrating functional/technical teams across

Support, Engineering, Security, and Cloud Ops teams.
• Partner closely with technical, security, and cloud teams to ensure solutions meet

federal security and compliance standards.• Guide customers through change management, user adoption, and training in

policy-driven environments.
• Ensure delivery within approved scope, contract structure, and federally required

documentation standards.
• Identify risks related to process, compliance, or delivery and proactively drive

mitigation strategies.
• Contribute to internal capability building, playbooks, and reusable assets for public

sector delivery.

Qualifications
• 5+ years of experience in enterprise SaaS functional consulting, Customer Support,

Customer Success, or professional services delivery.
• Experience supporting or implementing enterprise applicationplatformsapplication

platforms, such as CLM, ERP, or Supply Chain, , preferably in public sector or

regulated environments.
• Understanding of federal acquisition and procurement processes (FAR/DFARS,

IDIQs, BPAs, RFPs).
• Demonstrated ability to design compliant workflows aligned with audit, data

retention, and risk management requirements.
• Hands-on experience with application configuration, functional design, and

solution validation.
• Ability to engage effectively with contracting officers, program managers, technical

teams, and executive stakeholders.
• Excellent analytical, troubleshooting, communication, documentation, and

stakeholder management skills.
• Bachelor's degree required.

Preferred Experience
• Experience supporting U.S. federal agencies or federal system integrators.
• Familiarity with GovCloud, secure integrations, and identity frameworks (CAC/PIV,

PKI).• Experience supporting implementations subject to audit, FOIA, or records

management requirements.
• Prior experience with Contract Lifecycle Management (CLM) platforms