As a Lead Delivery Specialist, you will act as a subject matter expert across the end-to-end implementation lifecycle for Dynamic Pricing and Revenue Management applications. You will partner closely with airline analysts, Operations Research teams, developers and project leads to deploy, fine-tune and optimize specialized analytical models. This role requires deep airline domain expertise, strong analytical leadership and the confidence to guide customers through complex business process transformations.
What you'll do- Lead solution delivery across the full implementation lifecycle, from Project Kick-Off and Business Process Assessment through customer care transition.
- Partner with Operations Research teams to deploy, validate and fine-tune Dynamic Pricing and Revenue Management models for optimal airline customer performance.
- Guide data gathering and perform end-to-end data validation checks across all implementation stages to ensure high solution quality and model integrity.
- Train customer analysts on software interfaces, business processes and model outputs while leading project teams and mentoring junior business analysts.
- Support RFP responses, define Work Orders, contribute to sales operations estimation and communicate customer best practices back to Solution Management.
What you'll bringRequired qualifications
- Minimum 8 years of experience in airline Revenue Management and Pricing, including hands-on experience with Origin & Destination (O&D) RM applications and associated machine learning or operations research models.
- Deep functional expertise in Dynamic Pricing, Offer Optimization, Competitive Benchmarking and dynamic forecasting/optimization techniques.
- Solid technical proficiency in database concepts, SQL and NoSQL environments (such as Google BigQuery or MongoDB).
- Experience with major travel distribution or reservation systems (Sabre, Amadeus or Galileo).
- Willingness to travel 30-40% of the time for customer meetings and implementation milestones.
Preferred qualifications
- Technical experience with analytical tools such as Python, R, VBA, SQL Developer, Studio 3T or Compass.
- Familiarity with Salesforce CRM tools.
Benefits that support youOur benefits reflect how we value you - with competitive compensation, generous time off, health and well-being support, and opportunities to grow.
For employees based in the US, benefits include:
- Five weeks of paid time off (PTO), 12 paid holidays, paid volunteer time off each quarter and an
additional company-wide year-end break.
- Comprehensive medical, dental and vision insurance coverage, with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Paid parental leave and family-building support, including adoption reimbursement.
- A 401(k) retirement savings plan with an immediate 6% company match.
- Access to Emotional Wellbeing Solutions, the Calm app, virtual medical care and wellness programs.
- A hybrid work arrangement with three days in the office and two days working remotely to support work-life balance.
- Global diversity and inclusion programs.
