Phreesia

Lead Client Experience Manager

Phreesia$230K — $270K *
US-AnywhereRemote in United States
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree and 8+ years of experience in digital sales, media, or creative agencies
  • Healthcare experience required, particularly in Point of Care, Programmatic, or Pharmaceutical sectors
  • Strong understanding of digital media terms and analytics
  • Demonstrated leadership experience managing people
  • Willingness to connect with clients in the NYC area and limited travel outside it
  • Skilled in creating compelling client presentations to secure business opportunities

Responsibilities

  • Generate new business opportunities with media buying agencies and Life Science companies
  • Cultivate relationships with clients to match engagement/media solutions with their marketing needs
  • Negotiate and identify new opportunities to meet sales goals independently
  • Prepare and deliver capabilities presentations and product demonstrations
  • Lead strategic initiatives to drive innovation and meet corporate objectives
  • Develop strategic account plans for managing client brands
  • Manage a high-performing team of Client Experience Managers

Benefits

  • 100% Remote work with home office reimbursement
  • Flexible PTO and 8 company holidays
  • Monthly reimbursement for cellphone, internet, and wellness expenses
  • 12-week paid parental leave for U.S. employees
  • Variety of insurance options available
  • Continuing education and professional certification reimbursement
  • Opportunities to join an Employee Resource Group
Full Job Description
Job Description:

We are seeking a digital media leader with strong communication and problem-solving skills to join us as a Lead Client Experience Manager on our Network Solutions team (Learn more about Network Solutions at https://networksolutions.phreesia.com/)

In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands. You will lead a team and work cross-functionally to deliver successful, effective, targeted patient engagement and/or HCP digital campaigns. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to advance your career in new directions.

This is a work-from-home position with the expectation that you live within the New York City/commutable area to meet internally or with clients on a weekly basis.

What You'll Do:
  • Generate new business with media buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives
  • Cultivate thoughtful relationships to provide engagement solutions/media solutions to align with our clients' marketing strategies
  • Navigate with a great deal of independence to negotiate and increate opportunities to hit sales goals
  • Prepare/present capabilities presentations and product demonstrations
  • Lead strategic initiatives internally and externally that will help drive innovation and contribute to corporate goals
  • Develop strategic and creative account plans for managing agencies/ Life Science companies and their respective brand opportunities
  • Lead and manage a high performing team of ~4 Client Experience Managers/Associates as you contribute to team goals


What You'll Bring:
  • Bachelors Degree and 8+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising
  • Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued
  • Expertise with digital media vernacular and measurement
  • Proven people management and leadership experience
  • Enthusiasm to connect with clients within the NYC area as well as occasional travel to clients outside of the NYC area
  • Expertise to create client presentations that impress and lead to securing new business


Total Cash Compensation for U.S.-based employees ranges from $230,000-$270,000, inclusive of base salary and variable incentive, and is dependent on qualifications. In addition, Phreesia offers a a highly competitive and comprehensive Total Rewards package.

Who We Are:

At Phreesia, we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:
  • 100% Remote work + home office expense reimbursements
  • Competitive compensation
  • Flexible PTO + 8 company holidays
  • Monthly reimbursement for cell phone + internet + wellness
  • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
  • Variety of insurance coverage for people (and pets!)
  • Continuing education and professional certification reimbursement
  • Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/


We strive to provide a diverse and inclusive environment and are an equal opportunity employer.

About Phreesia

Phreesia is a healthcare technology company that provides a range of solutions to help healthcare organizations improve patient intake and engagement. The company's solutions include patient check-in, eligibility verification, and patient payment, among others. Phreesia serves customers in a variety of healthcare settings, including primary care, specialty care, and urgent care.
Learn more about Phreesia
Size
1,701 employees
Market Cap
$1.7 billion
Industry
Net Income
-$22.8 million
Founded
2005
Revenue
$139.6 million
NASDAQ

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