Lead Analyst - Software

The Lead Analyst - Software is a production operations role within OMFS Tech Ops & Eng Mgmt focused on the day-to-day stability, support, and continuous improvement of systems used to run OneMain Auto applications.

The role works hands-on across Windows Server, IIS, Microsoft SQL Server, Azure IaaS, monitoring, automation, and related application-hosting components. The position applies practical SRE principles to production operations, including observability, automation, reliability improvements, documentation, and disciplined troubleshooting.

This position independently handles Level 2 support and selected Level 3 production issues, while partnering with senior engineers on the most complex technical problems, external partner escalations, and larger platform modernization efforts. A dedicated incident response team manages incident coordination.

·    Provide Level 2 production support and handle selected Level 3 issues for OneMain Auto applications and supporting technology components.

·    Troubleshoot production issues across Windows Server, IIS, SQL Server, Azure IaaS, authentication, connectivity, and dependent services.

·    Support and maintain application-hosting components using established standards, procedures, and change controls.

·    Perform routine and moderately complex configuration, maintenance, patching, deployment, and operational support activities.

·    Participate in root cause analysis and implement corrective actions under established engineering guidance.

·    Support the incident response team as a technical contributor without owning incident command or coordination.

·    Develop and maintain PowerShell scripts and other automation to reduce repetitive operational work.

·    Support monitoring, logging, alerting, dashboards, health checks, and operational telemetry.

·    Assist with external vendor and partner troubleshooting, escalating complex issues to senior engineers when deeper technical ownership is required.

·    Maintain clear operational documentation, runbooks, support procedures, and configuration records.

·    Collaborate with application development, network, database, security, IAM, platform, cloud, and enterprise operations teams.

·    Participate in an on-call rotation supporting OneMain Auto production systems.

Platform & Reliability Engineering Responsibilities

·    Contribute to reusable configurations, scripts, and deployment patterns that improve consistency and reliability.

·    Support standardization efforts designed to reduce configuration drift across environments.

·    Assist with Infrastructure as Code and environment automation under established engineering patterns.

·    Participate in modernization work, including exposure to containerization and managed runtime platforms.

·    Identify opportunities to improve operability, monitoring, documentation, and automation of supported systems.

Required Qualifications

·    3+ years of experience in production operations, application support, systems administration, software support, or a related technical role.

·    Experience supporting Windows Server environments.

·    Working knowledge of IIS and web application hosting concepts.

·    Working knowledge of Microsoft SQL Server sufficient to troubleshoot application and production support issues.

·    Experience with PowerShell or another scripting language used for systems automation.

·    Experience or practical exposure to Microsoft Azure, preferably Azure IaaS.

·    Solid understanding of networking fundamentals including DNS, TCP/IP, ports, certificates, and application connectivity.

·    Strong troubleshooting, documentation, and problem-solving skills.

·    Ability to work independently on moderately complex production support activities and recognize when escalation is required.

·    Strong communication and cross-team collaboration skills.

Preferred Qualifications

·    Exposure to SRE concepts including monitoring, reliability, automation, toil reduction, SLIs, or SLOs.

·    Experience with Infrastructure as Code tools or configuration automation.

·    Familiarity with Docker, Kubernetes, AKS, or other container technologies.

·    Familiarity with CI/CD pipelines and release processes.

·    Experience with monitoring, logging, and observability platforms.

·    Experience in financial services or another regulated environment.

Core Competencies

·    Strong production support and customer-service mindset.

·    Structured troubleshooting and analytical thinking.

·    Growing automation and reliability engineering mindset.

·    Ability to manage assigned work independently and escalate appropriately.

·    Clear technical communication and documentation.

·    Accountability, attention to detail, and continuous learning.

Business Focus

This position supports OneMain Auto within OMFS Tech Ops & Eng Mgmt. The role provides hands-on production operations capacity while developing deeper expertise in SRE, automation, cloud operations, and targeted platform engineering.