Lead - Account Manager, Portfolio & ECM

Job Summary

The Lead Account Manager, Portfolio & ECM serves as the primary liaison between the organization and the client, driving strategy in partnership with senior leadership for portfolio growth and existing customer marketing. This role is pivotal in developing and nurturing client relationships and ensures the needs of both the client and organization are met. They influence and partner with matrix teams on strategies that achieve portfolio objectives and make recommendations on key portfolio opportunities. This role also manages key metrics for core customer, attrition, retention, activation, and loyalty, ensuring the successful execution of all existing customer lifecycle marketing and customer journey strategies.

Essential Job Functions

• Maintains a productive relationship with brand program owners. Demonstrates strong knowledge of brand partner business and industry. Communication liason between the brand/internal partners. Leads brand partner meetings and presents strategic/executional content. Supports content development and presentment for brand partner business reviews. Identifies roadblocks and seeks to find solutions. - (20%)
• Influences and partners with cross-functional teams in a matrixed leadership environment including Portfolio Analytics, Credit Management, Finance, Marketing, and Operations to achieve portfolio objectives. - (20%)
• Executes the strategy for all existing cardholder marketing. Manages campaign timelines & deliverables with brand/internal partners. Recognizes & manages campaign risks. Delivers campaign results/insights to brand partners; connects results to campaign strategy. Reviews/approves marketing collateral; ensures that best practices are met. Facilitates brand partner training on tools/process. - (20%)
• Applies understanding of P&L to recommend adjustments to portfolio and marketing initiatives to maintain program health. Monitors key metrics for core customer, spend, retention, reactivation, etc. Synthesizes trends and opportunities, works with matrix team to provide solutions. Manages contractual funds which includes processing invoices related to portfolio and marketing initiatives. - (15%)
• Partners with leader to develop annual portfolio KPIs to guide marketing strategy.Sets strategy for existing customer marketing and funding allocation.Ensures strategy meets needs of Bread Financial and brand partner.Presents marketing strategy to brand partner for approval, in partnership with marketing as applicable. Monitors campaign performance and alters strategy based on results. - (15%)
• Ensures ongoing integration into brand partner plan and multi-tender loyalty program. Partners internally to support value proposition development. Executes changes to card program benefits across all marketing channels. Utilizes reporting tools for monitoring key metrics and identifying opportunities. - (10%)

Minimum Qualifications

• Bachelor’s Degree or equivalent, relevant work experience
• 8-10 years experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, credit card portfolio management.

Preferred Qualifications

• 8+ years of experience in portfolio management, customer marketing, account management, or related fields.
• Experience developing strategic marketing plans and executing customer marketing campaigns.
• Experience using marketing data, customer insights, and campaign performance metrics to drive business recommendations.
• Experience working cross-functionally in a highly matrixed environment.

Skills

• Budget Managent
• Portfolio Strategies
• Portfolio Management
• Project Management
• Account Management
• Financial Acumen
• Marketing

Reports To: Director and above

Direct Reports: 0

Work Environment

• Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a Bread Financial location. Periodic travel to Bread to brand partner offices and events. May require work outside of standard business hours.

Travel

• Ability to travel up to 10% quarterly

Physical and Mental Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Stationary Position/Seated
• Typing/Writing
• Maintain focus in high pressure or fast-paced work environment

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Salary Range (unless otherwise noted below):

$112,400.00 - $179,900.00

Full Salary Range for position:

California: $129,300.00 - $224,900.00 Colorado: $112,400.00 - $197,900.00 New York: $123,600.00 - $224,900.00 Washington: $123,600.00 - $206,900.00 Maryland: $123,600.00 - $197,900.00 Washington DC: $129,300.00 - $206,900.00 Illinois: $112,400.00 - $197,900.00 New Jersey: $129,300.00 - $206,900.00 Vermont: $112,400.00 - $179,900.00 Ohio: $112,400.00 - $179,900.00 Maine: $112,400.00 - $179,900.00 Connecticut: $123,600.00 - $197,900.00 Virginia: $112,400.00 - $179,900.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

You must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future from any employer or organization. The Company cannot offer employment to F-1 (student) visa holders.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26.  New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period).  Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period.   Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

Job Family:

Client Services

Job Type:

Regular