Via

Launch Operations Principal

Via • $120K — $160K *
New York, NY 10025In-Person
Transportation
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in tech operations, startup expansion, or execution-focused consulting
  • Proven track record in implementing projects and running operations
  • Strong analytical and adaptable, capable of interpreting operational data
  • Quick thinker who excels in high-pressure, ambiguous situations
  • Effective communicator with experience managing diverse partner relationships

Responsibilities

  • Lead and manage the launch of new Via services, ensuring seamless technology and operational setups
  • Define and oversee KPIs for performance metrics, rider satisfaction, safety and cost efficiency
  • Analyze performance data weekly and monthly to guide decision-making
  • Manage a team of 30+ field operators and drivers, focusing on hiring, coaching, and performance management
  • Drive continuous improvement in operations and service delivery standards
  • Build and maintain strong relationships with transit agency partners and community stakeholders
  • Influence the product development roadmap for new Via products

Benefits

  • Comprehensive medical plans with no cost
  • 401K matching program
  • Catered Wednesday lunches
  • Flexible travel opportunities
  • Dynamic work environment at the forefront of public mobility
Full Job Description
As a Launch Operations Principal, you will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. For each launch, you will serve as the leader of a transit network transformation; taking full ownership of the technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will be setting up Via's newest services in high-visibility markets that require building new operational systems from the ground up, not just managing existing ones. The decisions you make here will shape how the market runs for years.

This is a unique leadership and operating opportunity for anyone who is eager to lead and launch high-stakes, high-visibility, and high-impact new markets at Via. The role is excellent for a generalist looking for exposure in strategy, operations and product/technology.

This role requires a willingness to travel up to 50% of the time.

About the Role:
  • Launch & Service Performance
    • Own and manage launch of new Via services, from technology implementation to operational setup
    • Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
    • Translate weekly and monthly performance data into decisions
  • People Leadership
    • Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting
    • Build an operation where people feel accountable, supported, and proud of what they're delivering
    • Hire, develop and train frontline leaders who will run the long-term operations
  • Partner & Stakeholder Management
    • Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability
    • Represent Via to community stakeholders, local officials, and riders
  • Operational Excellence
    • Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
    • Identify and execute cost and efficiency improvements that strengthen margin without compromising service
  • Product Development
    • Influence the product roadmap for Via's newest product lines

About You:
  • Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams
  • Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what's going wrong, own it, and fix it
  • Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency's CEO
  • Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility.
  • Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field
  • Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control
  • Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options
  • Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $120,000-$160,000
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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