Job DescriptionPositionOverview:XOVR CNC Parts &Service is seeking to fill multiple positions for an
LaserApplications Specialist to provideexpert-levelapplicationsupport, process optimization,training,and technical solutionsfor CNC machine tools. Thisrole requires travel across the UnitedStates, and is idealfor a hands-on, customer-facing engineer whothrives in afast-paced, problem-solving environment and wants tomake animpact on our customers' productivity. XOVR CNC Parts&Service services, installs, and
trains on laser cuttingsystems, press brakes, robotic systems, plasma cutting systems,drills, saws, and other metal fabrication equipment. Allcandidates must live within one hour of a major airport.Experience with CNC equipment is preferred.
Experience withlaser cutting systems is a strong plus, particularly withfiber laser systems used in metal fabrication.
EssentialJob Functions: - Baselining/debuggingnew CNCequipment systems
- Training newcustomers and operators on equipment operation, procedures,and best practices
- Troubleshootingexisting equipment systems
- Performing dataanalysis to assess machinery performance
- Documenting machinesafety, maintenance, and operational reports
- Reading andinterpreting layout, electrical, pneumatic, and hydraulicdiagrams/schematics
- Collaborating withengineers, service managers, and customers
Reporting inan accurate, clear and thorough manner - Provide pre- andpost-sales technical support to customers on CNC machinetools
- Develop andoptimizecutting parameters, and processes forcustomer applications
- Assist with on-siteor remote troubleshooting
- Collaborate withcustomers to improve machine utilization and cycle times
- Generateapplicationreports, case studies, and technicaldocumentation
- Work alongsideengineering, service, and sales teams to ensure customersatisfaction
- Provide feedbackforproduct improvements and customer painpoints
Mindsetfor Success: Successful candidateswill have these key outlooks:
- You are aself-motivated individual who values being a solutionsprovider to our customers, keeping them up and running andensuring they are set up for success.
- You're not afraidtoget your hands dirty and do what needs to be done,solvingproblems and creating solutions inconjunction with your teamwhile ensuring thecustomer is happy with your work.
- You're resourcefuland can focus on creating an action plan to solve problems,even when limited resources are available to you.
- You go out of yourway to research and learn about things you don't yet know,ensuring you can provide maximum value to your team, buildupon your skills, and provide the proper solution to theproblems you face.
- You believe in thequality of your work and take pride in it every day.
- You're flexible andopen-minded when it comes to ways to approach problems andtake ownership of your mistakes while learning fromthem.
RequirementsTravelRequirements: - Non-LocalEmployees:90% travel required
- Murrieta, CA /Bozeman, MT Employees: 70% travel with partial time at ourMurrieta, CA or Bozeman, Mt location.
- Regular travelwithinassigned U.S. territories (1-2 weeks on-site,home on weekendswhen possible)
- Some projects mayrequire extended time on-site
Qualifications: - Foundation of engineering technical knowledge such asadegree in Mechanical Engineering (ME) or MechanicalEngineering Technology (MET) (preferred, but not required)
- Experience with CNCmachine tools
- Ability to read andinterpret technical diagrams (layout/electrical/pneumatic/hydraulic)
- Strong mechanicalandelectrical troubleshooting skills
- Experience in lasercutting strongly preferred
- Excellentcommunication and reporting skills
- Self-motivated withstrong customer-service orientation
- Ability to problemsolve methodically, and provide logical solutions
- Must live within one hour of a major U.S. airport
BenefitsCompensation &Benefits: - Above industryaverage tiered-paystructure: $52,000/yr -$125,000/yr
- 401(k) Plan with upto 4% employermatch
- Paid Holidays
- Flex Schedule: Up to10 weeks off peryear (4 weeks on, 1 weekoff)
- All Expenses Paid:Hotel accommodations,air travel, rental car, foodallowance,and mileagereimbursements
