Job DescriptionA day in the life of a Large Loss Contents Property Adjuster:- You will be traveling to customer's home to inspect large loss contents claims.
- Handle escalated claims files that have complex contents.
- Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
- You will be on site inspecting as well as using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
- Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
- Negotiate claim settlements with customers in accordance with business unit standard methodologies.
- Coordinate with structure adjusters to ensure holistic handling of the claim file.
- Use data and analytics to tell a story and influence decision making.
You'll wear a few hats that will require a level of experience:- The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
- The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
- The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
- The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
- The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Preferred Qualifications:- 3+ years of experience using estimating software like Xactimate for complex contents estimating.
- 3+ years of experience handling large loss property contents.
- Value providing an effortless customer service experience.
- You enjoy the ability to work independently starting your day from home.
- View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
- Are organized and able to multi-task in a fast-paced environment.
- Are known for clear and professional communication - both written and verbal.
Required Qualifications:- Must have a valid driver's license.
You're provided with comprehensive training:- The first approximately eight weeks of employment are dedicated to onboarding, licensing (if applicable), and role-specific training designed to prepare you for success in the role. Successful candidates must be able to attend required training sessions, actively participate in virtual learning activities, and successfully complete the training program.
- The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
- Ongoing training opportunities for continuous improvement happen regularly on the job.
- You will be required to attend approximately 2 weeks of training that will take place in Dallas, TX.
Notice of Licensing Requirement:- As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
- As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.
Sign On Bonus: - You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
- Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
Company Car: - Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.
Allstate Benefits: Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
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SkillsActive Listening, Communication, Critical Thinking, Customer Service, Empathy, Mitigation, Multitasking, Property Adjusting, Time Management, Working Independently, Xactimate (Estimating Software)
CompensationCompensation for this role ranges from $68,000-$117,700 annually and is based on experience, qualifications, location, and internal equity.
The candidate(s) offered this position will be required to submit to a background investigation.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
