5+ years of commercial landscape experience with client and crew management expertise.
Proven track record managing a large portfolio of commercial landscape maintenance accounts.
2- or 4-year degree in Landscape Management, Horticulture, Business, or related field preferred; equivalent experience accepted.
2-3+ years of experience leading and managing multiple crews or field employees.
3+ years in customer service, sales, or account management roles.
Demonstrated success in identifying and selling additional services to existing clients.
Strong verbal and written communication skills for proposals and presentations.
Excellent time-management and organizational skills.
Responsibilities
Build and maintain strong relationships with commercial landscape clients through proactive communication.
Manage a portfolio of landscape maintenance accounts, ensuring quality and profitability.
Lead field crews, including dispatch, workload planning, and performance management.
Conduct property inspections and communicate findings to clients and internal teams.
Collaborate with branch leadership to enhance customer retention and service quality.
Identify opportunities for account expansion through consultative selling.
Network locally to generate referrals and new business opportunities.
Benefits
Annual bonus potential based on performance.
Healthcare benefits.
401(k) match.
9 paid holidays.
Paid vacation and sick leave.
Company-paid take-home vehicle.
Company-paid cell phone and laptop.
Paid training and professional certifications.
Career advancement opportunities.
Fast-paced, team-oriented work environment.
Culture that values growth, longevity, teamwork, and mutual loyalty.
Full Job Description
Landscape Maintenance Account Manager
Palo Alto, CA | $95,000-$105,000 + Annual Bonus Potential
Gothic Landscape is looking for a Landscape Maintenance Account Manager to join our Palo Alto team. This is a highly visible role for a motivated professional who can successfully balance customer service, team leadership, quality control, and business development.
What You'll Do
As an Account Manager, you will:
Build and maintain strong, long-term relationships with commercial landscape clients through proactive communication and exceptional service.
Manage a portfolio of landscape maintenance accounts, ensuring quality, timely, and profitable service.
Lead and support field crews, including morning dispatch, workload planning, performance management, coaching, and addressing employee or client concerns.
Conduct proactive property and site quality inspections and communicate findings and action plans to clients and internal teams.
Partner with branch leadership and operations to improve customer retention, service quality, productivity, and profitability.
Identify opportunities to expand existing accounts through additional services and consultative selling.
Network within the local market and generate referrals and new business opportunities.
Prepare, present, and follow up on proposals and bids for additional services and new opportunities.
Help the branch achieve its overall goals for quality, customer retention, growth, and profitability.
What We're Looking For
The ideal candidate is a relationship-driven leader who understands the commercial landscape industry and knows how to successfully manage both clients and field operations.
Skills & Experience
5+ years of commercial landscape experience with demonstrated client and crew management experience highly preferred.
Proven experience managing a large portfolio of commercial landscape maintenance accounts.
2- or 4-year college degree in Landscape Management, Horticulture, Business, or a related field preferred; equivalent industry experience will be considered.
2-3+ years of experience training, leading, and managing multiple crews, gardeners, or field employees.
3+ years of strong customer service, sales, account management, or comparable experience.
Demonstrated success identifying opportunities and selling additional services to existing clients.
Strong verbal and written communication skills, including the ability to prepare and present proposals and bids.
Excellent time-management, organizational, and problem-solving skills.
Strong work ethic with the ability to work independently while collaborating effectively with branch leadership and field teams.
Professional presence and the ability to build trust with clients, employees, and business partners.
Perks & Benefits
At Gothic Landscape, we believe in investing in our people and helping them build a career-not just a job.
$95,000-$105,000 annual salary
Annual bonus potential based on individual and branch performance
Healthcare benefits
401(k) match
9 paid holidays
Paid vacation and sick leave
Company-paid take-home vehicle
Company-paid cell phone and laptop
Paid training and professional certifications
Career advancement opportunities
Fast-paced, team-oriented work environment
A culture that values growth, longevity, teamwork, and mutual loyalty
Specific compensation may vary based on skills, experience, qualifications, and location.
