Position Title: Labour and Employee Relations Manager

Employment Type: Full-Time Staff | Non-Union

Annual Salary Range: $90,000 - $100,000

Division: People & Culture

Reports To: Director, Labour and Employee Relations

Location: 2180 Yonge Street, Toronto, ON

What we're looking for

TVO is seeking a seasoned generalist to fill a role as a Labour and Employee Relations Manager to provide practical, solutions-focused labour and employee relations support in a highly unionized environment. This role advises leaders on collective agreement interpretation, grievances, investigations, performance management, and conflict resolution while supporting a constructive, collaborative labour relations culture.

How you will make an impact

• Provide day-to-day labour and employee relations advice to managers and People & Culture colleagues, including guidance on collective agreement interpretation, employment legislation, policies, past practice and risk-informed options.
• Support the administration of TVO's policies and collective agreements by helping leaders address issues related to discipline, performance management, attendance, accommodation, restructuring, workforce planning, terms and conditions of employment and other workplace matters.
• Work collaboratively with union representatives, managers and internal stakeholders to resolve employee relations issues and grievances in a fair, constructive and timely manner, including participation in grievance meetings, labour-management discussions and follow-up actions.
• Conduct fact-finding, workplace reviews and investigations related to employee concerns, policy breaches, discipline, respectful workplace matters and other labour and employee relations files; prepare clear documentation, findings and recommended next steps.
• Research, analyze and prepare background materials for collective bargaining, grievance responses, arbitration preparation, settlement discussions and labour relations planning, including comparator research, trend analysis and documentation review and share recommendations with the Director, Labour and Employee Relations.
• Support the implementation of negotiated settlements, collective agreement changes and labour relations commitments by coordinating with People & Culture, Total Rewards, HRIS, Payroll, Finance and operational leaders as required, ensuring downstream impacts are understood and implemented accurately.
• Help develop and deliver manager resources, communications and informal training and coach leaders to strengthen their confidence in managing within a unionized and non-unionized environment and applying People & Culture policies consistently.
• Monitor relevant labour and employment legislation and emerging labour relations practices to support compliance and continuous improvement on matters related to employment standards, labour relations, occupational health and safety, human rights and accessibility, short term disability, accommodations and attendance management.
• Maintain accurate file documentation, notes, reports and records that support informed decision-making, timely follow-up and defensible labour and employee relations outcomes.
• Apply conflict resolution, facilitation and mediation skills to support effective workplace problem-solving and maintain respectful working relationships with employees, leaders, union partners and colleagues.

What you will bring to TVO

• Post-secondary education in Human Resources, Industrial Relations, Labour Relations, Law, Business Administration or a related discipline; equivalent combinations of education and experience will be considered.
• Minimum of 5 years of experience working in a multi union public sector environment, leading investigations, grievances and negotiations.
• A strong interest and experience in the use of AI in a human resources environment.
• CHRP or CHRL designation is an asset.
• Progressive labour and employee relations experience in a unionized environment, with demonstrated ability to interpret and administer collective agreements and advise managers on workplace issues, combined with a broad HR generalist expertise
• Strong working knowledge of Ontario labour and employment legislation, including employment standards, labour relations, occupational health and safety, human rights and accessibility requirements.
• Experience supporting grievance management, workplace investigations, discipline, performance management, accommodation, restructuring or workforce change files.
• Strong research, analytical and writing skills, with the ability to prepare clear summaries, recommendations, briefing materials, investigation documentation and labour relations records.
• Sound judgment, discretion and diplomacy when handling confidential, sensitive and/or complex workplace matters under time pressure.
• Excellent interpersonal communication, facilitation and conflict resolution skills, with an inclusive and collaborative style that builds trust with leaders, employees, union representatives and colleagues.
• Ability to manage multiple priorities, meet deadlines, follow through on details and work effectively in a fast-paced environment where issues may be urgent, sensitive or ambiguous.
• Self-starter with proven ability to pivot between strategic and hands-on work.
• Motivated to pursue new and alternative strategies along with a focus on continuous improvement.
• Strong service orientation, mature judgment, attention to detail.
• You live our values: we value bold thinking, we embrace change, we thrive with diverse voices, we honour our commitments, we're better together

What we offer

Working at TVO, you'll have the opportunity to do meaningful work that impacts millions of Ontarians. You'll belong to a diverse, tight-knit community of talented colleagues who share a passion for education. With learning at the centre of everything we do, we invest in developing our people and promoting a culture of continuous learning. You might even get to meet Polkaroo!

We hope you'll consider joining us.

Applications will be accepted until 4:00pm on September 21, 2026.

Not sure you have everything we're asking for, but know you can make a big impact? We encourage you to apply for consideration.

Please Note:

We are hiring for an existing vacancy on our team and expect to move forward with screening and interviewing candidates shortly after the posting closes.

The posted salary range reflects the target hiring range for the position. Final compensation will be determined based on a number of factors including qualifications, relevant experience, and internal equity.

TVO does not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or select candidates. All applications are reviewed by the hiring team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to [redacted].