POSITION SUMMARYThe Kronos Business Lead provides functional leadership and operational support for UKG (Ultimate Kronos Group) Pro Workforce Management across assigned locations and Operating Companies. This role ensures accurate timekeeping, payroll readiness, and compliant pay outcomes for hourly manufacturing and non-manufacturing populations. Serving as the key liaison across Operations, HR, Payroll, and centralized teams, the Kronos Business Lead resolves system issues, supports testing and deployments, manages timekeeping technology in partnership with ITC (Information Technology Coordinator), and drives continuous optimization of the WFM (Workforce Management) environment. Through strong functional leadership and technical expertise, this role strengthens payroll accuracy, operational efficiency, and a consistent employee experience across the organization.
This is a hybrid position based in Solon, OH.
RESPONSIBILITIESUKG Pro WFM Operational Ownership- Serve as the functional owner for UKG Pro WFM across assigned locations and Operating Companies
- Ensure system configuration aligns with pay, attendance, and operational policies
- Maintain accurate, complete, and timely time data to support payroll processing
- Monitor system performance, integrations, interfaces, and exceptions, resolving issues as needed
- Provide end-to-end payroll cycle support, including Monday payrolls
Timekeeping Systems, Integrations & Data Flow- Maintain expertise in UKG Pro WFM integrations with Payroll, SAP, and downstream systems
- Monitor daily interfaces, troubleshoot failures, and escalate issues with appropriate documentation
- Identify and resolve demographic, pay rule, and configuration errors impacting payroll accuracy
Issue Management & Escalation- Manage ServiceNow tickets for assigned locations, ensuring timely resolution within SLAs (Service Level Agreements)
- Troubleshoot, document, and escalate issues as needed
- Conduct root-cause analysis and partner with Payroll, HR IT, and UKG to implement sustainable solutions
Clocks & Devices- Support and troubleshoot physical clocks and timekeeping devices in partnership with local IT Support Contact team
- Coordinate device restarts, issue resolution, and vendor support as needed
Change Management, Testing & Deployments- Coordinate testing and deployment of UKG Pro WFM changes, enhancements, and releases
- Manage ServiceNow requests for incidents, configuration changes, and non-configuration needs
- Partner with Payroll, HR Operations, HR IT, and locations to support successful deployments
- Represent location needs in Time Management Work Groups and Portfolio forums
Policy, Compliance & Audit Support- Ensure WFM configuration aligns with location pay and attendance policies
- Support wage and hour compliance and audit requirements
- Provide accurate reporting and documentation for audit, legal, and compliance reviews
Continuous Improvement & Optimization- Identify opportunities to improve payroll readiness, accuracy, and operational efficiency
- Partner with locations to streamline processes and reduce manual effort
- Drive ongoing stabilization and optimization of the UKG Pro WFM environment post-project
Requirements- Bachelor's degree or equivalent experience
- 4+ years of experience in payroll, HR, IT, or operational support
- Advanced functional knowledge of UKG Pro WFM (Kronos), including payroll and timekeeping processes
- Experience supporting system testing, deployments, and related technology changes
- Experience working in a highly matrixed environment
- Field or plant experience preferred
Skills- Strong analytical, troubleshooting, and problem-solving skills
- Effective written and verbal communication skills
- Advanced organizational and time-management skills
- Ability to work independently and manage competing priorities
- Strong influencing and cross-functional collaboration skills
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Salary: $77,790.51 to $97,060.95 per year
Bonus Eligibility: Yes
The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits
