Summary:This role serves as the primary relationship liaison between Jewelers Mutual and our partners. The Key Account Manager is responsible for strategizing personalized approaches to drive results across key performance indicators tied to organizational business plans while balancing incoming requests. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer performance.
What You'll Do: - Develop, coordinate and execute complex, multi-faceted strategies to achieve revenue targets within assigned high value strategic partners.
- Cultivate strong, trust-based relationships with various partner contacts including executives, routinely reviewing partner performance metrics and identifying areas for improvement and expansion, while complying with brand standards, regulatory requirements, and partner contract terms.
- Prepare and conduct business reviews and strategic planning sessions to align partner objectives with our organizational goals, ensuring partners are equipped to deliver on key performance indicators.
- Understand each client's business goals, challenges, and drivers to provide strategic advice, agent training and tailored engagement solutions that drive joint business growth.
- Serve as the partner's program support resource, leading, troubleshooting, and resolving partner issues with urgency.
- Support a smooth transition from business development to the account management phase of the partnership by onboarding and training new partners on systems, processes, products and sales techniques across multiple mediums and audiences.
- Utilize Salesforce and artificial intelligence tools according to organizational direction to build strong, effective, and accountable partner engagement tracking.
- Coordinate marketing materials and any technical requirements cross-functionally with internal and external parties.
- Support training and onboarding of new account managers in coordination with their leader.
- Act as a subject matter expert (SME) with internal and external parties.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You'll Bring:Minimum Qualifications- Bachelor's degree
- 5+ years of client or account management experience
- Ability to travel independently for industry events, partner sales conferences, or other field work required up to 15%.
- Must have experience with the MS Office Suite
Preferred Qualifications- Strong communication skills at all levels including the ability to inform, educate, negotiate, and persuade
- A team-player who is energetic, flexible, collaborative, proactive
- Ability to translate results to presentations that tell a story with appropriate calls-to-action
- Keen eye for new opportunities to diversify distribution channels at the partner level
- Exceptional relationship builder
- Strong ability to measure incremental success toward overarching goals
- Must be comfortable with managing healthy conflict effectively
- Take initiative without being prompted
- Ability to effectively manage competing priorities and/or multiple time-sensitive projects
Physical Requirements- Prolonged periods sitting at a desk and working on a computer.
- Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.
What We Offer You:- Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
- Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
- Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
- Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
Accessibility and AccommodationsWe are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [redacted].
