Instructions for hiring Managers: Use the following template to insert the job-specific content for the role you are requesting. Note: HR will review the posting content and remove any formatting issues (highlights or boxes) before making the post live.
Once all fields are completed, submit the requisition for approval. If you only press save, this will not get submitted properly.About the roleThe Key Account Manager is responsible for managing and expanding assigned health system accounts across the Nova product portfolio. This role serves as the primary owner of the customer relationship, with a core focus on protecting existing business through renewals and upgrades while enabling sustainable growth through portfolio expansion. Given Nova's strong market presence, this role is critical to maintaining customer continuity, strengthening long-term partnerships, and coordinating internal resources to support account objectives. The Account Manager works cross-functionally with Specialists, Inside Sales, and Field Applications to deliver a consistent, high-quality customer experience and drive growth.
If you're passionate about account management and want to be part of a team that is shaping the future of life sciences, we'd love to hear from you, apply today!
What you'll do- Manage and protect existing business through proactive renewal planning, contract management, and upgrade execution to ensure continuity of revenue.
- Serve as the primary point of contact for assigned accounts, maintaining accountability for overall account performance and customer satisfaction.
- Build and maintain strong professional relationships across the health system, including Laboratory, Point of Care, ICU, Emergency Department, Respiratory Therapy, Clinical Education, and administrative stakeholders.
- Identify, develop, and qualify new opportunities within existing accounts and route qualified opportunities to appropriate Specialty Sales teams for execution.
- Partner closely with Specialty teams to support portfolio expansion and coordinated account strategies.
- Collaborate with Inside Sales to support renewals, upgrades, add-on opportunities, and timely customer follow-up when rapid engagement is required.
- Maintain accurate and timely account, opportunity, and activity documentation within Salesforce.com.
- Participate in account planning, forecasting, and regional business reviews.
- Perform other duties as assigned.
What we are looking for in you- Bachelor's degree required
- Clinical, scientific, or business-related degree preferred.
- 2-5 years of experience in medical device, diagnostics, clinical sales, or healthcare account management.
- Experience managing hospital or health system accounts preferred.
- Experience with contract renewals, long-cycle sales processes, and portfolio-based selling preferred.
- Strong account management and relationship management skills within complex healthcare environments.
- Demonstrated ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment.
- Ability to lead cross-functional collaboration and coordinate resources without direct authority.
- Excellent communication, organization, and follow-through skills.
- Strong business acumen with the ability to identify growth opportunities within existing customer relationships.
- Proficiency with Salesforce.com and Microsoft Office applications (Outlook, Excel, PowerPoint).
- Ability to operate effectively within a matrixed sales organization.
Physical Requirements for this role include:- Ability to travel within assigned territory, including overnight travel as required.
- Ability to sit or stand for extended periods and perform repetitive computer-based tasks.
- Ability to lift and transport materials or equipment up to 66 pounds as required for customer meetings or demonstrations.
- The full list of physical requirements for this role is available upon request.
Why work for Nova Biomedical- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements (job specific)
- Professional development, engagement and events
- Company marketplace for lunch and snacks! (location specific)
- Company subsidized cafeteria (Waltham)
Work Location: Southern California,Remote, Travel
Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate's experience and may vary based on individual factors such as location, skills, and education.
