What We Are Looking for:EPE USA is seeking a highly motivated and technically skilled
Key Account Manager / Packaging Engineer to support a strategic customer in the Bay Area. This hybrid position combines key account management, hands-on packaging engineering, technical project management, and customer support.
This unique opportunity combines
customer relationship management with hands-on packaging engineering. We're looking for someone who enjoys working directly with customers, solving technical challenges, and developing innovative packaging solutions.
What You'll Do- Serve as the primary point of contact for a key customer, building strong relationships and ensuring exceptional service.
- Design, develop, evaluate, and optimize packaging solutions based on customer product requirements, protection needs, cost objectives, and manufacturing capabilities.
- Create and modify packaging designs, technical drawings, and prototypes using CAD software.
- Manage packaging development projects from initial customer requirements through design, prototyping, testing, approval, and production implementation.
- Provide technical support during packaging implementation, production, and troubleshooting.
- Recommend design improvements that increase product protection, packaging performance, sustainability, and operational effectiveness.
- Develop a thorough understanding of the customer's products, packaging requirements, operational processes, and business objectives.
- Maintain awareness of customer business trends, competitive activity, and future programs that may affect assigned accounts.
What you need to succeed:- Bachelor's degree in Packaging Engineering, Mechanical Engineering, or a related technical field, or equivalent relevant experience.
- 3-5 years of experience in packaging engineering, manufacturing engineering, technical account management, or a related field.
- Protective packaging experience and previous customer-facing engineering experience are highly preferred.
- Ability to travel to customer facilities and EPE locations as business needs require.
Location Requirements- Candidates must reside in the Bay Area, including San Jose, Oakland, Fremont, Hayward, Santa Clara, Sunnyvale, or surrounding communities.
- Must be available for regular in-person customer meetings and onsite support.
- Ability to travel to other customer locations and EPE facilities as business needs require.
What Success Looks LikeSuccess in this position means developing a thorough understanding of your customers' businesses, becoming a trusted partner, retaining existing business, and consistently identifying opportunities for profitable account growth.
Ready to combine your engineering expertise with customer relationship management? Apply today! 
