About the jobThe Key Account Manager plays a crucial role in supporting a curated portfolio of strategically important, high-visibility restaurant partners. In this specialized role, you will apply a high-touch, tailored support model to protect and grow these valuable partnerships through exceptional customer care and thoughtful problem-solving. By acting as a trusted advisor and operational partner, you will ensure these influential restaurants maximize their value and achieve long-term success on the platform. You will also collaborate cross-functionally to champion bespoke operational needs and elevate the overall partner experience.
This position is based in New York City and requires regular local travel.Responsibilities- Serve as a strategic advisor for a curated portfolio of critical accounts, developing customized retention and growth strategies aligned with each partner's operational goals.
- Establish a proactive account-management cadence, delivering customized business reviews and actionable recommendations based on data-driven insights.
- Act as an expert consultant on product solutions, conducting audits to optimize platform usage and supporting strategic partnership initiatives.
- Guide complex onboarding for new accounts and coordinate cross-functional support during high-priority launches and transitions.
- Translate partner feedback and field insights into actionable recommendations for internal stakeholders, serving as the structured voice of the customer.
- Drive operational excellence by maintaining accurate documentation, contributing to scalable workflows, and representing the brand professionally during market visits.
Minimum Qualifications- 3+ years of experience in account management, hospitality, restaurant operations, or a closely related field.
- Proven ability to build strong strategic relationships, provide consultative guidance, and communicate effectively with executive-level stakeholders.
- Demonstrated analytical skills with the ability to interpret data and metrics to identify trends, shape strategy, and measure impact.
- Excellent organizational, communication, and presentation skills suited for adapting messaging across various audiences.
- Must be based in New York City metro with the ability to travel domestically up to 60% for in-person customer meetings, territory mapping, and industry networking events.
Preferred Qualifications- Experience managing high-profile, high-touch, or complex multi-stakeholder accounts.
- Deep knowledge of hospitality culture, competitive market dynamics, and the operational workflows of influential restaurants.
- Familiarity with hospitality tools, customer relationship management (CRM) systems, and related platform capabilities.
- Proven success collaborating with cross-functional teams such as Sales, Marketing, Product, and Onboarding.
- Proficiency with enterprise software (e.g., Salesforce, Google Workspace) and comfort using modern workflow efficiency tools.
Benefits and Perks- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Free lunch 5 days per week
- Beautiful office in the Empire State Building with lots of building amenities, such as a gym, multi-purpose room, in-building Starbucks, and more.
The best connections happen face-to-face, whether you're sitting down to dinner or having coffee with a coworker. That's why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week-giving employees the best of both worlds: in-person collaboration and flexibility.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $80,000 - $90,000USD.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Work Environment & FlexibilityAt OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
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