New Way Trucks is currently seeking a highly dedicated Key
Account Manager (KAM). This individual serves as the primary relationship leader for some of North America's largest waste and recycling companies. This highly visible role is responsible for developing and executing account growth strategies, strengthening executive-level relationships, and delivering solutions that improve customer performance while creating sustainable revenue growth for the organization. The ideal candidate combines deep industry knowledge, a consultative sales mindset, and the ability to navigate complex organizations. Working closely with executive leadership, engineering, operations, manufacturing, dealers, and customer support teams, the KAM ensures customers receive exceptional value throughout the entire lifecycle of their partnership.
Your Role in Our Mission:Strategic Account Leadership- Develop and implement multi-year strategic account plans for national and regional waste management organizations.
- Serve as the trusted advisor and primary commercial contact for executive leaders, fleet managers, operations teams, maintenance leaders, and procurement professionals.
- Identify opportunities to expand equipment, parts, service, technology, and aftermarket business across assigned accounts.
- Drive customer retention, market share growth, and long-term profitability.
Relationship Development- Establish and maintain strong relationships at all levels of customer organizations.
- Conduct executive business reviews, presenting fleet performance metrics, operational insights, and continuous improvement opportunities.
- Understand each customer's strategic objectives and align solutions that improve productivity, safety, uptime, and total cost of ownership.
- Represent the voice of the customer internally to influence product development and service enhancements.
Business Growth & Sales Execution- Manage the complete sales cycle from opportunity identification through proposal development, negotiation, delivery, and post-sale support.
- Coordinate national account strategies with dealer partners while supporting local sales and customer initiatives.
- Partner with internal teams to ensure successful implementation of customer solutions.
- Support new product launches and drive adoption of emerging technologies within strategic accounts.
Market Intelligence- Monitor industry trends, customer priorities, competitive activity, and emerging technologies.
- Identify market opportunities and recommend strategies that strengthen business growth and customer engagement.
- Represent the company at industry events, trade shows, customer meetings, and professional associations.
Operational Excellence- Maintain accurate forecasts, opportunity pipelines, and account activities within CRM systems.
- Collaborate with engineering, manufacturing, finance, and customer support teams to proactively resolve issues and deliver exceptional customer experiences.
To Perform this Job Successfully:- Bachelor's degree in business, Marketing, Engineering, or a related field preferred.
- 7+ years of successful sales, business development, or account management experience.
- Demonstrated success managing large, complex customer relationships and strategic accounts.
- Strong understanding of fleet operations, capital equipment purchasing, maintenance programs, and customer lifecycle management.
- Excellent negotiation, communication, and presentation skills.
- Ability to influence cross-functional teams and drive results without direct authority.
- Strong business acumen, analytical thinking, and strategic planning capabilities.
- Proficiency with CRM platforms and Microsoft Office applications.
- Willingness to travel approximately 50-70% throughout North America.
We're especially interested in candidates who have experience in:- Waste and recycling operations.
- Vocational trucks and equipment.
- Heavy equipment, transportation, or fleet management industries.
- Refuse collection vehicles, truck chassis, compactors, telematics, fleet technology, or aftermarket services.
Why New Way Trucks?- Midwest Values: Integrity, hard work, and community from the core of our operations.
- Innovation at Heart: We are committed to staying ahead of the curve and continually investing in technology and our people.
- Competitive Benefit Package: Competitive wages, comprehensive benefits, and opportunity for professional growth.
Are you ready to build your future with New Way? Apply now! This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
