4+ years in key account management or similar role
Proven track record in revenue and retention targets
Experience working closely with major clients
Strong technical fluency with APIs and data flows
Excellent stakeholder management skills, including C-level interactions
Curiosity about AI tools and automation
Ability to navigate ambiguity and create structure
Responsibilities
Embed with the Chicago partner's team for planning and decision-making
Build trusted relationships across all levels of the partner organization
Own revenue performance and retention strategies for the account
Translate partner goals into actionable insights for LDT's technology
Utilize AI tools to enhance partner performance and operational efficiency
Be present during critical race events to support partners
Collaborate with internal teams to ensure seamless partner experiences
Benefits
Generous benefits package including medical and 401(k)
Paid time off and sick leave
Paid parental leave
Learning and development budget
Subsidized race entry allowance
Opportunity to shape technology use for a World Marathon Major
Visibility and direct impact in a high-growth company
Full Job Description
Reports to: VP, Go-To-Market
Location: Chicago, IL (must be based in Chicago).
Remote-first with regular time in our partners' Chicago offices
Travel: Regular, including race weekends and race week The role in one sentence
You'll be Let's Do This's person on the ground in Chicago: embedded with a World Marathon Major, trusted by its team as one of their own, and accountable for making our technology move their business forward this year and for years to come. About the role
Our US business is growing fast, and Chicago is at the heart of it. We're looking for a Key Account Manager to own our relationship with the Chicago-based organizer of a World Marathon Major and its year-round event portfolio, alongside a small number of other strategic US partners.
This isn't an account you manage from a dashboard. You'll spend real time in our partner's offices, at their planning meetings and on their start lines. You'll learn their mission, their values and the pressures behind every decision, well enough to anticipate what they need before they ask. Then you'll bring that understanding back into Let's Do This, so our product, our people and our AI tools are pointed at what matters most to them.
You'll be the partner's voice inside LDT and LDT's voice inside the partner. Holding both, credibly and at the same time, is the job. What success looks like
In your first 90 days
You know the partner's team, goals, calendar and pain points as well as anyone at LDT
You've built a joint account plan with their leadership covering the year ahead
You've become the first call for their team, with faster answers and fewer escalations
In your first 12 months
You've led the partner through a full event cycle, from registration open to race day and the debrief after
Revenue, renewal readiness and account health across your portfolio are up and to the right
At least one manual workflow at each partner has been replaced with an AI-enabled one
Partners describe LDT as a strategic partner, not a vendor, and would recommend us to their peers
What you'll do Embed with our flagship Chicago partner
Spend regular time onsite with the partner's team, so you're part of how they plan, operate and make decisions
Understand their mission and values deeply, and represent them faithfully inside LDT
Build trusted relationships at every level, from day-to-day operations to senior leadership
Anticipate needs across their event calendar, not just their biggest weekend
Own commercial performance and retention
Own revenue performance, retention and renewals across your portfolio
Build and drive multi-quarter account strategies tied to each partner's goals
Keep account health strong and renewal readiness high, flagging risk early and clearly
Find and land growth opportunities that measurably improve partner performance
Be the bridge between their ambitions and our technology
Translate the partner's strategic goals into how LDT's platform, integrations and data should work for them
Act as a technical advisor on registration, participant experience, data flows and integrations
Turn partner needs into clear, prioritized product insight, and partner with Product to shape the roadmap
Make sure partners adopt and get full value from new features, including our AI-powered products and agents
Work AI-first
Use LDT's internal AI tools, alongside external tools, to generate insights, prioritize actions and scale your impact
Deliver data-driven recommendations on performance trends, conversion and operational efficiency
Help partners move from manual, LDT-supported workflows to AI-enabled, self-sufficient ones
Ask "how do I 10x my impact with AI?" rather than "how do I do more manually?"
Show up when it matters
Be onsite for race week and race weekends, supporting partners at their most critical moments
Expect a minimum of 5 weekends a year across your portfolio, with more around peak events
Build trust through hands-on presence, calm under pressure and fast problem-solving
Lead across LDT and the industry
Keep internal teams clear on account health, priorities and risks
Work with Sales, Product and the wider GTM team to give partners a seamless experience
Build credibility in the endurance events community and represent LDT at industry events
About you
4+ years in key account management, technical account management, strategic customer success or a similar role
A track record of owning revenue, retention or expansion targets
Experience embedding with a major client, or working inside one, so you know how to be part of their team while delivering for your own
Strong technical fluency: you're comfortable with APIs, integrations and data flows, and can explain them to non-technical stakeholders
Excellent stakeholder management, including C-level
Real curiosity about AI tools, automation and data, and evidence you've used them to scale your own output
Comfortable in ambiguity, and good at building structure where there isn't any
Bonus points
Experience in endurance events, mass-participation sport, live events or ticketing
Roots in the Chicago running or sports community
You've worked a race day, from either side of the start line
You are
Commercially minded and results-driven
Credible, consultative, and genuinely liked and trusted by partners
Mission-led: you care about what your partners care about
Confident working remotely while building tight, respected relationships with colleagues
Energized by high growth, big moments and going above and beyond
What we offer
Base salary: $95,000 - $120,000, depending on experience, plus an annual performance bonus of up to $20,000, tied to partner growth, retention and account health
Generous benefits package, including medical, 401(k), paid time off, paid sick leave, paid parental leave, a learning and development budget and a subsidized race entry allowance
The chance to shape how a World Marathon Major, and the events around it, use technology for years to come
A high-growth company where your work is visible and your impact is direct
Important notes
Employment type: Full-time, exempt. The role includes some weekend event work, for which you'll receive time off in lieu. Candidates must be authorized to work in the US. We are unable to offer visa sponsorship for this role
