About the roleSummer internships will range between the months of May and September depending on university schedules. Internship is full-time and on-site in Mountain View, CA.
The IT team at Muon keeps the whole company running - laptops, accounts, software, and the day-to-day support that lets our engineers focus on building spacecraft. As a Help Desk Intern, you'll be the friendly first point of contact for IT support: setting up equipment, troubleshooting common issues, and helping teammates get unblocked. It's a hands-on way to build real IT and customer-service skills while learning how a fast-moving aerospace company operates.Responsibilities
- Serve as a first point of contact for help desk requests, responding to tickets and walking teammates through fixes
- Set up, image, and deploy laptops, accounts, and peripherals for new and existing employees
- Troubleshoot common hardware, software, printing, conferencing, and connectivity issues
- Help maintain IT inventory and asset records, and keep documentation and how-to guides up to date
- Escalate more complex issues to senior IT staff and learn from how they are resolved
Qualifications- Currently pursuing or recently completed a degree or program in IT, computer science, or a related field
- Basic understanding of Windows and/or macOS and common productivity tools (e.g., Google Workspace or Microsoft 365)
- Strong communication and customer-service skills, and patience helping non-technical users
- Well-organized, reliable, and eager to learn
- Able to work full-time and on-site in Mountain View, CA
Nice-to-have Skills- Prior help desk, IT support, or customer-service experience
- Familiarity with ticketing systems (e.g., Jira, Zendesk, or Freshservice)
- Basic networking knowledge (Wi-Fi, VPN, cabling) or hardware troubleshooting
- Exposure to Active Directory, Okta, or Google Workspace administration
- CompTIA A+ or similar coursework or certification (in progress is fine)
Pay rangeBachelors students = $40/hour, Masters = $45/hour, PhD = $50/hour
