IT Support Technician Associate (Winter 2027)As an Associate, you will have an amazing opportunity to work on hard problems - we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.
Role- Assist with support tickets and escalate as needed
- Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
- Help with inventory management
- Keep documentation on infrastructure, policies, and procedures up to date
- Account management, troubleshooting, and password resets
- Assisting with infrastructure upgrades and larger projects
- Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
- Collaborate with team members to address IT challenges as they arise
Requirements- Excellent customer service
- Understanding of troubleshooting techniques
- Exhibits critical thinking skills
- Able to take notes and remember directions
- Experience with Windows, MacOS, and/or Linux
- Highly motivated with an interest in helping and teaching others
- Able to perform duties autonomously without much supervision
Bonus- Experience with Network troubleshooting
- Experience with Microsoft 365
- Familiarity with troubleshooting/updating scripts
- Comfortable with replacing hardware in laptops and desktops
The base salary for this position is $1,750 per week.
Base Salary
$1,750-$1,750 USD
U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))
