Junior Cyber Incident Response Analyst

HootSuite Media, Inc. • $67K — $94K *

Vancouver, BC V5K 5J9In-Person

Business Services

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

Degree or Diploma in IT, Computer Science, or Engineering with security certifications or equivalent experience
1-2 years in a security analyst, SOC analyst, incident response analyst, or similar role
Knowledge of critical network protocols and layer 7 technologies
Experience in cloud environments (preferably AWS) with CI/CD and Unix/Linux systems
Familiarity with Ansible and Terraform is a plus
Basic programming or scripting skills in Bash, Python, YAML, or PowerShell
Understanding of web and mobile application security vulnerabilities, including OWASP Top 10

Responsibilities

Support day-to-day security operations monitoring and response
Perform incident analysis and triage
Assist in analyzing and responding to alerts from security tools
Support corporate-wide Security Incident Response Teams
Execute operational runbooks for incident response
Participate in the security incident on-call rotation
Perform other related duties as assigned

Benefits

Hybrid work model with flexibility
Opportunity for professional growth and learning
Collaborative team environment
Access to cutting-edge security technologies
Supportive company culture focused on innovation and problem-solving

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Full Job Description

Hootsuite's Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You'll work to identify and stop attacks when they occur, and support in developing and implementing technologies, controls, and processes to prevent them. This is a hybrid role and is open to applicants located within commuting distance of our Hootsuite office in Vancouver or Toronto. In this role, you will report to the Director, Information Security.

WHAT YOU'LL DO:

Support the team in the day-to-day security operations monitoring and response for corporate and customer facing systems
Perform incident analysis and triage, requiring an understanding of network fundamentals, malware analysis, and de-obfuscation techniques
Assist in analyzing, escalating, and responding to alerts that originate from our MSSP and other security tools such as SIEM, IDS, Anti-Virus, EDR, WAF, and DLP
Support in corporate-wide Security Incident Response Teams to contain threats as identified
Support the technical components of the incident response by executing operational runbooks as required
Participate in Hootsuite's security incident on-call rotation schedule
Perform other related duties as assigned

WHAT YOU'LL NEED:

Degree or Diploma in Information Technology, Computer Science or Engineering, along with information security certifications ; complete or willingness to obtain or equivalent combination of education and experience
1 - 2 years of experience in a security analyst, SOC analyst, incident response analyst, security engineer, or system administrator or similar role
Knowledge of common critical network protocols and layer 7 technologies such as SMTP, HTTP, HTTP/S, SSL/TLS, DNS, FTP, SSH, and others
Experience working in a cloud (preferably AWS) environment with CI/CD along with extensive familiarity with Unix / Linux based operating systems
Familiarity with Ansible and Terraform is an asset
Some experience with programming or scripting, including Bash, Python, YAML, and PowerShell
Fundamental understanding of Mac OS, Windows, and Linux operating systems
Applied understanding of the OSI model, basic networking and analytical aptitude
Thorough understanding of web and mobile application security vulnerabilities, including but not limited to the OWASP Top 10 list of vulnerabilities
Understanding of various log formats from a variety of network and computer devices
Hands on experience with security products, including SIEM, next generation AV, Firewall technologies, Amazon Services
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problem
Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

Solution seeker: You're focused on tackling new challenges, solving problems, and moving the business forward-and you don't wait to be asked.
Lifelong learner: You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't.
Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker: You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals.
Accountable owner: You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Hybrid

Canada Pay Range For This Role

$67,700-$94,700 CAD

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About HootSuite Media, Inc.

Hootsuite is a social media management platform, created by Ryan Holmes in 2008. The system's user interface takes the form of a dashboard, and supports social network integrations for Twitter, Facebook, Instagram, LinkedIn, Pinterest, YouTube and TikTok. Based in Vancouver, Hootsuite has close to 1,000 staff members in 13 locations, including Toronto, London, Paris, Sydney, Bucharest, Milan, Rome and Mexico City. The company has more than 16 million users in over 175 countries.

Learn more about HootSuite Media, Inc.

Size

101 employees

Industry

Business Services

Founded

2008

* Ladders Estimates

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